General Manager

Pizza Venture of San Antonio; New Braunfels (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the food service industry is seeking a Restaurant Manager to oversee operations at a Papa John's location. The role involves ensuring high-quality products and customer service, managing staff, and achieving sales goals. Candidates should possess strong leadership skills and a commitment to customer satisfaction, with a preference for those with prior restaurant management experience. This is an exempt, salaried position requiring flexibility and the ability to work long hours.

Qualifications

• Two years of successful restaurant management or supervisory experience preferred.

Responsibilities

• Manage operations and ensure compliance with company policies.
• Recruit, train, and develop team members.
• Achieve sales goals through excellent customer service.

Skills

Critical Thinking

Customer Focus

Developing Team Members

Flexibility

Initiative

Leading Team Members

Managing Execution

Education

High school diploma or GED

Tools

Basic accounting skills

Cash management skills

Job description

Job Description

Summary

Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high-quality products and customer service are delivered, supporting restaurant profitability. This role requires a self-sufficient leader who makes quality decisions and fosters pride and accountability among team members. Responsibilities include managing operations, executing company policies, procedures, programs, and systems, and ensuring compliance with all applicable laws and ethical practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide quality products by establishing a system of quality assurance with team members, ensuring each product meets Papa John's standards and accurately reflects customer orders. Respond promptly and professionally to customer concerns, solicit and utilize feedback to improve operations, and promote quality standards using available tools.
• Recruit, train, and develop customer-focused team members, maintain staffing levels, ensure compliance with appearance standards, set performance expectations, conduct reviews, document issues, and take disciplinary actions when necessary. Foster a team environment of teamwork, energy, and fun.
• Achieve sales goals through excellent customer service, training on products and sales techniques, and implementing creative local marketing strategies to build community presence.
• Manage profit margins by controlling food, labor, and other costs within budget, using the PROFIT System to analyze and correct deviations. Oversee administrative and cash management duties, inventory levels, and ensure the restaurant's assets are well-maintained, safe, and compliant with safety standards.

Position Qualifications

Applicants must be able to perform each essential duty satisfactorily. The following competencies are essential:

• Critical Thinking: Analyze issues objectively, evaluate options, and use reasoning to drive business forward.
• Customer Focus: Meet and exceed customer expectations, build customer loyalty, and seek continuous improvement in customer satisfaction.
• Developing Team Members: Motivate, provide feedback, assess strengths and needs, and foster growth opportunities.
• Flexibility: Adapt to changing priorities, handle unresolved issues, and maintain focus amidst shifts.
• Initiative: Proactively address issues, focus on results, and demonstrate enthusiasm and purpose.
• Leading Team Members: Provide clear direction, delegate responsibilities, and empower team members.
• Managing Execution: Prioritize tasks, organize resources, and create detailed action plans to meet goals.

Functional Skills

• Basic accounting skills, including invoice reconciliation and financial statement analysis
• Cash management skills

Education and/or Experience

• High school diploma or GED
• Stable employment history
• Two years of successful restaurant management or supervisory experience preferred

Physical Demands

Repetitive hand use, standing for long periods, walking, grasping, fine finger dexterity, bending, twisting, reaching, crouching, kneeling, lifting up to 50 pounds frequently, and over 51 pounds occasionally.

Work Environment

Outdoor work in various temperatures, noisy environments, near mechanical parts, with equipment or chemicals, and exposure to fumes, odors, dust, or toxins.

Additional Information

• Must be 18 years or older
• Reliable transportation required
• Ability to work long hours, including nights, weekends, and emergencies
• Capability to perform all restaurant roles, including pizza delivery
• Ability to work independently
• Bilingual skills may be required in certain markets
• Proficiency with phones, computers, fax machines, and copiers
• This is an exempt, salaried position