General Manager

LAZ Parking; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

LAZ Parking is seeking a General Manager to oversee financials and operations for multiple locations in the Nashville area. The role requires leadership of operations and facilities managers, development of budgets, and implementation of strategic plans aligned with client contracts.

The General Manager will promote LAZ Parking’s employee-focused servant leadership culture, support home-office initiatives, and foster growth across portfolios while ensuring top-tier service levels and strong

Qualifications

• Bachelor's degree or equivalent work experience.
• 8+ years in a management role.
• Experience in municipal parking is a plus.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Assist the region with business development, proposals, and transitions for new locations.
• Lead and develop teams to achieve annual goals while upholding LAZ Parking's culture.
• Prepare budgets and monthly profit/loss reviews by location for assigned portfolios.
• Develop strategic plans and direction for portfolios.
• Build client relationships and drive business retention.
• Oversee operations managers and facilities managers; ensure safety and service standards.

Skills

Parking management

Customer service

Coaching conversations

Team building

Communication

Policy interpretation

Multitasking

Independence

Urgency/timeliness

Education

Bachelor's Degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

The General Manager supports the Regional Vice President with a complete oversight for financials and operations of assigned portfolios to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the General Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolios.

Principal Job Duties:

• Assist the region with the business development, proposal, presentation, and transitions for new locations.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identifying high potential employees to support the organization’s continued growth.
• Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolios.
• Develop a strategic business plan and direction for assigned portfolios.
• Responsible for developing client relationships and business retention.
• Organize and narrate parking management skills for Operations Managers and Facilities Managers.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Managing, planning, scheduling, training, and directing the activities of Operations Managers and Facilities Managers which may require compliance with the Collective Bargaining Agreements.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolios.
• Participate in labor contract management if applicable to assigned portfolios.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Monitor, review, and analyze the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolios’ operation.
• Additional related duties as assigned.

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• 8+ years in Management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Experience in municipal parking a plus.

Skills:

• Parking management experience of multiple locations is required.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.