Director of Operations - Chicago

LAZ Parking; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

LAZ Parking is a leading parking operator seeking a seasoned manager to oversee a portfolio of client accounts and drive service excellence across multiple locations. The role emphasizes relationship building, revenue growth, budget oversight, and operational leadership.

You will coordinate with facilities managers, support new location openings, and ensure adherence to contractual obligations while delivering exceptional customer experiences.

Qualifications

• 5+ years in Management role.
• Strong customer service and leadership abilities.
• Experience managing multi-location operations.

Responsibilities

• Handle Management Account clients and develop client relationships.
• Maintain revenue, expenses, and customer satisfaction through service excellence.
• Support business development, proposals, and transitions for new locations.
• Lead and develop Facilities and Assistant Managers to meet annual goals.
• Narrate and present parking management insights to facilities teams.
• Ensure compliance with contractual requirements and reporting routines.

Skills

Parking management

Education

Bachelor's Degree or equivalent

Tools

Excel

Word

PowerPoint

Microsoft Office

Job description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.”

Our mission is to “create opportunities for our employees and value for our clients”.

If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit Of The Position

Principal Job Duties

• Handle Management Account clients.
• Responsible for developing client relationships and business retention.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Assist the region with the business development, proposal, presentation, and transitions for new locations.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identifying high potential employees to support the organization’s continued growth.
• Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
• Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
• Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
• Participate in labor contract management if applicable to assigned portfolio.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Monitor, review, and analyze the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
• Additional related duties as assigned.

Requirements

• Must have an understanding of P&L’s.
• Ability to run monthly client reports.
• Ability to manage the client-LAS relationship.
• Must be willing to travel to different locations on a daily/weekly basis (Miami, Miami Beach, Fort Lauderdale, and others).

Education

• Bachelor's Degree or equivalent work experience.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Experience

• 5+ years in Management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills

• Parking management experience of multiple locations is required.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

LAZ Parking participates in E-Verify.