Restaurant General Manager

Chopt; Pikesville (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free salads

Healthcare, vision & dental

Paid maternity leave

Paid bonding leave

Pre-tax benefits (FSA, Commuter)

Wellness program

Life insurance

STD/LTD

Job summary

CHOPT is seeking a General Manager to lead and unify restaurant operations in a fast-paced environment, focusing on hospitality, guest satisfaction, and food safety standards.

You will recruit, train, and develop a diverse team, manage day-to-day admin and P&L results, and demonstrate hands-on leadership across all positions to maintain brand excellence.

Qualifications

• 5+ years of general management experience in a fast-paced restaurant
• ServSafe certification (and city/state food safety certifications as required)
• Strong communication and interpersonal skills
• Ability to lead diverse teams and drive hospitality
• Proficiency with technology and restaurant software including POS systems

Responsibilities

• Lead daily operations focusing on hospitality and exceptional customer experiences
• Respond to customer feedback and handle concerns
• Spot and solve problems; ensure food safety standards are maintained
• Maintain facilities and equipment, coordinate repairs
• Oversee day-to-day administrative work and daily checklists
• Drive the P&L metrics to meet or exceed targets
• Hire, train, and develop team members for growth

Skills

Leadership

Hospitality

Food safety

ServSafe

Communication

Team development

POS systems

Tools

POS systems

Job description

Base compensation: $65k-$75k base salary commensurate with experience + $12k quarterly bonus potential

Here at CHOPT we're crazy about serving up the best tasting salads around. That means finding the highest quality ingredients, curating diverse flavors, and assembling a talented, passionate team that shares our vision and will help us in our mission to build healthy futures in communities all over.

Our four core values lead and guide our behavior in the following ways:

• Be Generous – We incorporate the spirit of generosity into everything we do
• Innovate– We embrace change and look for new and better ways to execute and deliver
• Serve with Urgency – We pay attention to the details and enthusiastically take action
• Better tastes Better – We hold ourselves to high standards and strive to continuously up our game in our food and in our actions.

As a General Manager at CHOPT, you are the face of our brand and the glue that keeps our team together. You will be expected to lead and impact your restaurants in the following ways:

Daily Operations

• Focus relentlessly on hospitality and providing exceptional customer experiences, paying attention to all the details.
• Respond to customer feedback and handle customer concerns/needs.
• Spot and solve problems
• Ensure all food safety standards are maintained at all times
• Maintain all facilities and equipment with hyper-awareness of functionality, and proactively deal with any repairs needed.
• Complete and oversee all day to day administrative work and daily checklists
• Drive the key financial metrics on the P&L to meet or exceed targets

Team

• Establish a positive and inclusive work environment
• Spot talent and hire, properly train, and develop team members for future growth, ensuring other managers do the same
• Provide hands-on leadership by working all positions and providing continuous and thoughtful feedback to the team.
• Build a culture of strong focus on and appreciation for food safety and food quality
• Lead by example in all things

Ideal candidates will have:

• 5+ years of general management experience in a fast-paced restaurant
• Impeccable work ethic and integrity
• Ability to remain steady and focused in the face of stressful situations or when working under significant pressure
• Capacity to adjust their own behavior and approach depending on their circumstances
• A track record of leading and taking care of a diverse team
• Ability to drive hospitality and inspire others to do the same
• A food-safety mindset and ServSafe certification (along with any required city/state food safety certifications)
• Strong communication and interpersonal skills
• Proficiency with technology and restaurant software including POS systems, laptop and/or tablet
• Manual dexterity able to operate cutting tools and kitchen utensils
• Capability to occasionally move or transport items up to 25 pounds

What’s in it for you:

We invest in YOU. We are growing quickly and we give you the opportunity to do the same! You will receive 8 weeks of training so that you can learn all about our brand and what it takes to successfully operate a CHOPT restaurant. Plus….

• Time Off Benefits: We offer a comprehensive time-off program that includes generous Paid Time Off (PTO) and paid sick time to support your work-life balance.
• Free salads!
• Healthcare, including vision and dental - Fully paid 12 week maternity leave
• 5 weeks of paid bonding leave for fathers and adoptive parents
• Pre-tax Flexible Spending, Commuter and Dependent Care benefits
• Corporate wellness plan with ClassPass
• 100% company-paid Life insurance
• 100% company-paid STD/LTD
• Opportunities for people-developmentbonuses
• An engaging and supportiveenvironment

Here at CHOPT, we strongly encourage people of color, LGBTQA+, non-binary people, veterans, parents, and differently-abled individuals to apply. We are an equal opportunity employer and welcome everyone to our team.

If you need reasonable accommodations at any point in the application or interview process, please let us know.

1809 Reisterstown Rd, Pikesville, MD 21208, USA