General Manager

El Pollo Loco; Montebello (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a passionate team in delivering exceptional guest experiences. This role offers a unique opportunity to manage operations, ensure compliance with safety standards, and drive performance while fostering a respectful workplace culture. With a commitment to career advancement, the company promotes heavily from within, providing pathways to higher leadership roles. If you are ready to take on the challenge of managing a thriving restaurant and have a passion for customer service, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) Plan

Flexible Spending Accounts

Tuition Reimbursement

Meal Discounts

Qualifications

• Must have 2+ years of management experience in a restaurant.
• Excellent written and verbal English skills required.

Responsibilities

• Manage and coach Assistant Managers and Crew members.
• Ensure compliance with food safety and cleanliness standards.
• Lead recruitment and employee relations.

Skills

Team Building

Customer Service

Conflict Resolution

Basic Math Skills

Communication Skills

Education

High School Diploma or GED

College Education

Tools

Point-Of-Sale Systems

Job description

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well, here’s your opportunity to live the dream! Put your team-building skills to the test and bring us your passion, energy, and strong customer service skills. We’ll provide you with an excellent training program, great mentors, and an exceptional team to help you launch your career. The rest is up to you!

What’s in it for you?

We offer eligible employees the following benefits and perks:

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life and AD&D/Long Term Disability
• Tuition Reimbursement Program (General Manager and Assistant Manager only)
• Meal Discounts

General Manager Job Summary:

• Manage, coach, recognize performance, and direct activities for Assistant Managers, Shift Leaders, and Crew members to ensure efficient restaurant operations.
• Create and measure exceptional guest experiences.
• Coordinate and implement new product introductions and procedures.
• Ensure compliance with security, food safety, quality, and cleanliness standards.
• Maintain cost controls and meet sales/profit goals.
• Administer all in-restaurant records and procedures, including payroll, inventories, security, and employee files.
• Lead recruitment, hiring, retention, employee relations, and corrective actions.
• Promote a respectful and diverse workplace environment.

Requirements:

• Experience: Must be an EPL Assistant Manager or have at least 2 years of management experience, preferably in a restaurant environment. Familiarity with Point-Of-Sale systems is desired.
• Education: High school diploma or equivalent (GED) preferred; college education is a plus.
• Communication: Excellent written and verbal English skills; second language is a plus.
• Competencies: Basic math and computer skills, strong interpersonal and conflict-resolution skills.
• Driving/Vehicle: Must be at least 18 years old, possess a valid driver’s license, and have a reliable vehicle for business use.
• Food Handler Card: Must have a Serve Safe Certificate at hire or obtain it and pass the EPL Food Safety Audit (FSA) class upon hire, where applicable.
• Physical Demands: Regularly stand, walk, talk, hear, use vision, taste or smell, lift 20 lbs., and reach/handle objects. Occasionally stoop, kneel, crouch, crawl, and lift objects up to 40 lbs.

Job Details:

• Work Hours: Full-Time, including shifts in the morning, midday, or evening. Our restaurants are not open 24 hours.
• Career Advancement: We promote heavily from within, with opportunities to advance to Area Leader, Director of Operations, and beyond.
• Work Attire: EPL logo’d shirt provided; black slacks and no-slip shoes required.

Company & Culture:

For over 35 years, El Pollo Loco has dominated the market with the best citrus-marinated, fire-grilled chicken. Starting from one restaurant in Los Angeles in 1980, we now have over 450 locations and continue to grow! We’re proud of our products and our people — we’re truly amazing!

The pay range listed is the hourly or salary rate expected for this position. It does not include benefits or bonuses, which depend on eligibility and other factors. Actual pay will vary based on experience, education, location, and other considerations.