General Manager

NAVTEC Expeditions; Moab (UT); On-site; USD 65,000 - 80,000; Full time

Job summary

Navtec Expeditions, a Moab, Utah-based outfitter, is seeking a General Manager to run day-to-day operations and own the company’s results. This on-site role oversees river, land and backcountry tours, with accountability for safety, profitability and five-star guest experiences.

The GM will set annual plans with the owner, manage the operating budget, and coordinate across departments. Located in Moab, the position reports to the Owner/President and requires leadership across staff, fleet,

Qualifications

• 5+ years in operations management with budget oversight and reporting
• Proven safety and risk-management leadership in a field setting
• Clear written communication with agencies, guests and owner; valid driver's license
• Willing to live in Moab area or relocate
• Current Wilderness First Responder or ability to obtain within 90 days

Responsibilities

• Lead company-level planning and annual/season priorities with the owner
• Maintain the operating budget and pricing plan; track actuals monthly
• Own KPI tracking and weekly scorecard reporting to the owner
• Plan capital improvements and maintain staff pay bands within the budget
• Ensure permits and agency relationships are managed (NPS/BLM/Utah DNR)
• Oversee office and booking systems, OTA channels, and guest resolutions
• Manage payroll, revenue reporting, bookkeeping, and tax payments with Office Manager
• Hire and train office staff; manage guide certifications and performance

Skills

Operations management

Budgeting

P&L management

Safety leadership

Staff supervision

Education

Bachelor's degree in business or related field

Tools

QuickBooks

Spreadsheets

Booking systems

Job description

General Manager with the original Moab, UT outfitter, Navtec Expeditions!
Navtec Expeditions is excited to seek our new General Manager of all operations. Located in sunny Moab, UT we have year round tour offerings in the great outdoors. We are adding a new leader to our team that will move this organization into the future while preserving our heritage and culture of one of the original outfitters in Moab. You will help set the direction for our Backcountry 4x4 Tours in Arches and Canyon Lands National Parks. The Colorado River also gets our attention with guided whitewater rafting trips in several sections from calm to class V. Canyoneering and hiking round out our offerings.

If grand adventures in a bustling tourism destination peek your interest we are excited to hear from you.

General Manager — Navtec Expeditions

November 1, 2026

The Role

The General Manager (GM) runs Navtec Expeditions day to day, on site in Moab, and owns the company's operating results. GM is responsible for maintaining a company culture that fosters growth and development in all staff. Navtec is a family-owned outfitter operating in Moab since 1987, running whitewater, canyoneering and 4x4 backcountry tours under National Park Service and BLM permits.

The GM is the senior leader in Moab: setting direction with the owner, building and holding the budget, and holding every department manager accountable for safe, profitable, five-star experiences.

Reports to

Owner / President (Wes Williams)

Direct reports

Office Manager, Sales & Marketing, Mechanic, River Manager, Land Manager (single-day), Land Multi-day Lead, Canyoneering Lead

Works with

Outside accounting and financial forecasting partners, legal counsel, NPS and BLM permit staff

Location: Moab, Utah — on site, year-round

Status: Full-time, exempt, salaried

Salary: $65,000–$80,000, set by experience and education (see Salary placement)

StartDate: January 2027

Key responsibilities

The GM does the work on company-level planning, with the owner signing off, and is the single point of accountability for every department's results.

Does the work, owner approves (GM = Responsible)

Direction setting: draft the annual plan and season priorities with the owner; communicate them to all managers.

Financial planning and budget: build the annual operating budget and pricing plan; track actuals against budget monthly with outside accounting.

KPI tracking and booking stats: own the weekly scorecard and report it to the owner.

Capital improvements: plan and justify vehicle, boat, gear and facility investments. Pay scale: maintain guide and staff pay bands within the labor budget.

Risk management: serve as company safety officer; lead incident review and loss control follow-up.

Owns the outcome, managers do the work (GM = Accountable)

Permits and agency relationships: NPS, BLM and Utah DNR permits, contract compliance, annual operating reviews, and agency liaison.

Compliance and insurance: business licenses, certificates of insurance, vehicle and commercial liability coverage, incident and loss-control reports, waivers.

Office and booking: Xola capacities and allocations, booking system, OTA and travel agent channels, groups, cancellations, abandoned bookings, unpaid balances, guest resolution, and responses to reviews under 4 stars.

Finance administration: payroll, revenue reporting, bookkeeping, budget tracking and property tax payments, carried out by the Office Manager.

People: core hiring, office staff hiring and training, guide certifications, internal complaints, unemployment claims, and the weekly managers' meeting.

Trip operations (river, land single-day, land multi-day, canyoneering): scheduling, rosters and hiring, trip-leader development, check-off criteria, SOPs, safety standards, gear, supply orders, permit tracking and incident escalation.

Fleet and facilities: vehicle planning, readiness and registration, boat and motor maintenance, shop, building, yard and kitchen (including inspections and food orders). Marketing: website, advertising, memberships (AOA, UGO, Chamber) and local hotel partnerships, executed by Sales & Marketing.

Qualifications

Required

• 5+ years in operations management, with at least 3 years supervising managers or seasonal crews (outfitting, tourism, hospitality, recreation or similar field operations). Hands-on budgeting and P&L experience: built a budget, managed labor cost, and reported results.
• Proven safety and risk-management leadership in a field or high-consequence setting. Comfortable with booking systems, QuickBooks or similar accounting software, and spreadsheets.
• Clear written communication with agencies, guests and an off-site owner. Valid driver's license with an insurable driving record.
• Lives in or will relocate to the Moab area.
• Current Wilderness First Responder, or able to obtain it within 90 days of hire.

Preferred

• Experience with NPS concession contracts or BLM special recreation permits. Guiding or trip-leader background in whitewater, canyoneering or 4x4 tours. Bachelor's degree in business, outdoor recreation management, hospitality or a related field.
• Experience with Xola, online travel agencies (Viator, GetYourGuide) and digital marketing results.
• Fleet management or commercial vehicle experience.
• Spanish proficiency.
• NOLS training and certifications.

Working conditions

Peak-season hours are long, including weekends and holidays; the off-season is for planning, hiring and maintenance.

Work is split between the office, shop and field, including remote desert and river settings in heat and cold.

Must be able to lift 50 lbs and travel on trips to observe operations and audit safety. On call for incident escalation during the operating season.

Navtec Expeditions is an equal opportunity employer.