Adventure/Experience Guides

SRR Partners LLC; Moab (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Limited rental housing

Job summary

Sorrel River Ranch is seeking an Adventure Manager to lead the guide team and daily delivery of adventure experiences near Moab, Utah. You will set the safety culture, train staff, and translate guest requests into well-run itineraries in collaboration with the Front Office and Experience teams.

Responsibilities include overseeing UTV experiences, hikes, and bike tours, maintaining safety protocols, and driving program improvements while collaborating with resort staff to tailor offerings for

Qualifications

• Wilderness First Responder (WFR) / WFA and CPR/First Aid/AED certifications required.
• Experience leading or supervising outdoor or hospitality guides or teams.
• Extensive knowledge of Moab area; experience guiding private tours preferred.

Responsibilities

• Lead, schedule, train, and coach the adventure guide team.
• Coordinate with Front Office and Experience teams to run guest itineraries.
• Ensure safety protocols and required certifications are maintained.
• Oversee daily tour operations and coordinate with resort staff to promote offerings.

Skills

Leadership

Team management

Scheduling

Communication

Tools

UTV operation

Job description

About The Sorrel River Ranch Experience

Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.

Position Overview

The Adventure Manager leads the guide team and the day-to-day delivery of adventure experiences at Sorrel River Ranch, including UTV experiences, hikes, and bike tours near Moab, Utah. This person embodies the Sorrel River Ranch standard by exceeding guest expectations in all areas of service, while setting the tone, training, and safety culture for the team. You will work closely with the Front Office and the Experience team to turn guest requests into well-run daily itineraries, and you will communicate follow-up with the right teams. You’ll also support the Sorrel River Ranch operations team, step in wherever needed, and question operational norms, propose solutions, and streamline how we run our adventure program.

Position Responsibilities

• Lead, schedule, train, and coach the adventure guide team
• Participate in hiring, onboarding, and performance management for guides
• Set expectations for safety, professionalism, hospitality, and guest engagement
• Build a team culture of accountability, passion for the outdoors, and continuous learning

Program & Operations

• Oversee daily tour operations, including UTV experiences, hikes, and bike tours
• Coordinate with the Front Office and Experience team to implement guest itineraries and daily coordination
• Manage small and large details related to guest requests and ensure timely follow-up with pertinent teams
• Collaborate with resort staff to promote and coordinate tour offerings effectively
• Tailor offerings to diverse guest interests and preferences, ensuring personalized experiences
• Identify opportunities to improve, innovate, and streamline the adventure program

Safety & Compliance

• Ensure the safety and well-being of guests and guides throughout all excursions
• Maintain safety protocols, emergency procedures, and required guide certifications
• Oversee inspection, maintenance, and readiness of UTVs, bikes, and other equipment in coordination with maintenance
• Maintain relationships and compliance with relevant permits, land-use requirements, and outfitters or partners

Guest Experience & Guiding

• Lead tours when needed, showcasing the natural beauty and adventure opportunities near Moab
• Share in-depth knowledge of local destinations, including Arches National Park, Canyonlands National Park, and other scenic areas
• Educate guests on geography, local history, flora, and fauna
• Deliver exceptional hospitality by creating memorable moments and exceeding guest expectations
• Model a passion for the outdoors and knowledge of the local environment and history
• Perform other duties as assigned

Physical Requirements

• Ability to stand, walk, and hike for extended periods on uneven, rocky, and desert terrain, up to [8-10] hours per shift
• Ability to work outdoors in extreme heat, cold, wind, and sun, and in varying weather conditions
• Ability to safely operate UTVs and ride mountain bikes over rugged terrain
• Ability to lift, carry, push, or pull up to [50] pounds, such as gear, coolers, bikes, and equipment
• Ability to climb into and out of vehicles and navigate steep or rocky trails
• Ability to bend, kneel, reach, stoop, and squat while assisting guests and performing equipment checks
• Ability to respond to emergencies and perform first aid or rescue procedures, including assisting a guest in need on the trail
• Ability to communicate clearly and project your voice to guests and team members, in person, by radio, and by phone
• Ability to use a computer, tablet, and phone for scheduling and communication
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays, as operating needs require

Experience

• Wilderness First Responder (WFR), Wilderness First Aid (WFA), and Basic CPR/First Aid/AED certifications are required prior to start date
• Prior experience leading or supervising guides or a similar outdoor or hospitality team is required
• Demonstrated experience guiding both individuals and groups is essential; experience with private tours is preferred
• Proficiency in operating UTVs is required
• Extensive knowledge of the Moab area, or significant time spent exploring its surroundings, is ideal
• Strong communication, scheduling, and organizational skills

We have limited rental housing available on a first-come, first-served basis. The starting rate of pay will be based on the level of experience.