General Manager

Fairfield Inn & Suites; Rancho Cordova (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical with HSA

Dental insurance

Vision insurance

401K match

Job summary

Fairfield Inn & Suites in Rancho Cordova, CA is seeking a Property Leadership role to manage hotel operations and drive profitability in line with franchisee guidelines.

The position oversees budgeting, revenue management, staff development, guest satisfaction, and coordination with sales and marketing to maximize occupancy and average rate. Relocation assistance available; full-time management role with a pay range of $95,000 to $120,000 annually.

Responsibilities

• Develop, administer, and control the hotel revenue and expense budgets
• Analyze profit & loss and general ledger statements; submit P&L variance reports
• Review and approve the hotel payroll
• Review and approve transmittals and other front office paperwork and reports
• Authorize direct bill accounts and monitor accounts receivable
• Handle top and target accounts; participate in joint sales calls
• Provide direction, input, and approve the hotel marketing plan
• Review top and target accounts and weekly call reports with sales staff
• Review room inventory management to maximize room revenue
• Monitor negotiated rates
• Ensure proper selection, training, counseling, and motivation of hourly employees; hire and develop management
• Ensure administration of benefits programs to all employees
• Review performance appraisals for hourly and management staff
• Ensure disciplinary procedures are followed to correct performance
• Maintain guest attentiveness and guest needs; respond to special requests
• Use the LEARN model for guest recovery and emphasize guest satisfaction
• Meet with guests to determine satisfaction with services and facilities
• Monitor guest satisfaction scores and take corrective actions as needed
• Respond to guest complaints and ensure resolution
• Inspect guest rooms for cleanliness and suite care
• Develop and maintain hotel programs to meet QA criteria
• Complete QA status reports and capital improvement forms
• Maintain emergency and safety procedures; ensure key controls and cash procedures
• Maintain community presence and build rapport with competitors and partners
• Participate in community events and brand meetings
• Conduct staff and sales meetings and respond to ownership requests
• Evaluate Employee Engagement Survey results and take action
• Perform other tasks as requested by the Manager

Job description

Additional Information Relocation Assistance Available

Job Number 26133492

Job Category Property Leadership

Location 10745 Gold Center Drive, RANCHO CORDOVA CA 95670, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $95,000 - $120,000 annually

Expiration Date: 11/28/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary Responsible for generating profit to meet or exceed budget expectations while maintaining operational and guest service standards as described for Johnson Hospitality hotels.

Essential Functions

• Develop, administer, and control the hotel revenue and expense budgets
• Analyze profit & loss and general ledger statements. Submit P&L variance reports in a timely manner
• Review and approve the hotel payroll
• Review and approve transmittals and other front office paperwork and reports
• Authorize direct bill accounts and monitor the administration of accounts receivable
• Handle certain top and target accounts; participate in joint sales calls
• Provide direction, input, and approve the hotel marketing plan
• Follow up as needed on the Marketing Plan. Review top and target accounts and weekly call reports with sales staff
• Review room inventory management to ensure maximization of room revenue
• Monitor negotiated rates
• Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, counsel, and motivate the management team
• Ensure proper administration of benefits programs to all hotel employees
• Review all hourly personnel performance appraisals. Conduct all management(direct reports) performance appraisals
• Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct all performance deficiencies
• Ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure proper delivery of guest special requests
• Use the L.E.A.R.N Model for all guest recovery incidents that occur. (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests
• Meet with and solicit comments from guests regularly to determine their level of satisfaction with all guest services and facilities
• Monitor results of GSS. Take appropriate corrective actions on a timely basis
• Respond and follow up on all written guest complaints. Ensure guest satisfaction with the resolution of the complaint or problem
• Inspect guest rooms on a spot-check basis for cleanliness and proper suite care
• Develop and maintain hotel programs to ensure that the quality assurance program criteria are met
• Complete written reports on the status of the property after a QA inspection
• Complete and submit all forms for capital improvement for the hotel
• Ensure all employees are trained to act according to procedure in the event of an emergency or accident at the hotel
• Ensure a viable key control program is in place in all hotel departments
• Ensure front office associates follow proper cash control procedures
• Ensure that the security and safety needs of the employees, property, and guests are met
• Maintain an active and visible position in the local community and industry
• Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
• Participate in community activities, employee functions and guest events
• Attend brand business & marketing council meetings
• Conduct regular staff and sales meetings
• Respond to Corporate/Ownership requests. Follow up with the management and ownership on a regular basis
• Evaluate and respond to annual Employee Engagement Survey results
• Perform all other tasks and assignments as requested by the Manager

We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match.

This company is an equal opportunity employer.