General Manager

Socket.dev; Miami (FL); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health and Wellness

Time Off

Financial

Life at Flow

Job summary

Flow is seeking a General Manager for its newest South Florida community. The GM will lead property operations, guest experience, revenue management, distribution, and team leadership in a startup-style hospitality environment.

Ideal candidate has 7–10+ years in hospitality management, strong business acumen, and the ability to drive performance across hotel, F&B, and retail assets while building a high-performing team and delivering exceptional guest experiences.

Qualifications

• 7–10+ years of hospitality management experience across multiple asset classes.
• Strong business acumen with expertise in revenue management, distribution, and financial management.
• Excellent leadership, communication, and stakeholder management abilities.

Responsibilities

• Oversee all aspects of property operations, guest satisfaction, profitability, and efficiency.
• Develop and implement revenue optimization, occupancy strategies, and distribution across channels.
• Lead and mentor a high-performing hospitality team and collaborate with managers.
• Manage budgets, forecasting, and expense control to meet financial targets.
• Ensure facilities and guest rooms are maintained to high standards.
• Build relationships with property owners, corporate housing providers, and local partners.
• Ensure compliance with policies and regulations; analyze metrics and drive improvements.
• Stay current with industry trends to enhance guest experience.

Skills

Hospitality leadership

Revenue management

Distribution strategy

Financial management

Team coaching

Data-driven decision making

Communication skills

Tools

MS Office

PMS software

Revenue management software

Job description

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

We are seeking an experienced and driven General Manager to lead Flow’s newest community in South Florida. The General Manager will oversee all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. This role requires a passion for hospitality, strong business acumen, and the ability to deliver exceptional results in a start-up environment.

This is an exciting opportunity to lead a unique new property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.

Responsibilities

• Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
• Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
• Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
• Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
• Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
• Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
• Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
• Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
• Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience

Ideal Background

• 7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
• Strong business acumen with expertise in revenue management, distribution, and financial management
• Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
• Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
• Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
• Flexibility to work evenings, weekends, and holidays as needed

Benefits

We take care of our people so they can do their best work.

• Health and WellnessComprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time OffPTO and paid holidays.
• Financial401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at FlowWeekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.