General Manager

Tuff Shed Inc.; Medford, Northern (OR, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

FSA

ESOP

PTO & Holidays

401(k) plan

On-Demand pay

Job summary

Tuff Shed Inc. is seeking a results-driven General Manager for our Factory Store in Medford, OR. You will report to the Regional VP and lead retail and wholesale sales, production, installation, customer service, safety, HR, and accounting as you drive profitability.

This role requires wearing many hats in a high-profile, multi-functional leadership position with responsibilities across operations, scheduling, and vendor relationships to deliver an exceptional customer experience.

Qualifications

• Five years of management experience preferred.
• Proven leadership and relationship-building skills.
• Experience in fast-paced, high-volume operations.
• Knowledge of OSHA safety standards and employment laws preferred.
• Hands-on customer service, selling, marketing and operations experience.

Responsibilities

• Oversee store operations, production, installation, and customer service.
• Lead scheduling to meet customer expectations and deadlines.
• Monitor and manage store P&L, budgets, and accounting records.
• Maintain safety program compliance, vehicle fleet, and driver records.
• Build relationships with partners and ensure employees are trained and aligned with policies.

Skills

Management experience

Leadership

Customer service

Safety management

CRM software

Vendor relationships

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Tuff Shed is recruiting for a results-driven General Manager at our Factory Store. This position reports to the Regional Vice President and is responsible for operating the Store profitably.This includes providing leadership and management of the following functions: retail and wholesale sales, production, installation, customer service, safety, human resources, and accounting.This is a complex, take charge role where you will be wearing several "hats" in this multi-functional, high-profile leadership role.

Check out A Day in the Life of a General Manager at Tuff Shed: https://youtu.be/mqxc6CE8Xnk

ABOUT TUFF SHED

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.

Essential Functions:

Production & Installation Management

• Operates the Store efficiently and effectively
• Organizes, directs, controls and leads the Store employees effectively
• Recruits, hires, trains, and manages production team members including factory store leaders.
• Ensures inventory is accurate through regular counts
• Orders materials timely and with cost effectiveness
• Ensures building quality, customer experience aligns with company expectations
• Carries out Company Safety program, DOT regulations.

Scheduling Management

• Ensures product installations are scheduled efficiently with customer expectations in mind
• Manages store product backlog
• Oversees the process of securing building permits
• Oversees and assists the Scheduling team

Business Management

• Staffs the store as appropriate
• Builds relationships with Home Depot business partners through regular visits
• Ensures all employees are properly trained to do their jobs effectively and the awareness of company policies, procedures, practices, benefits, etc, are communicated, regularly.
• Reviews, analyzes the Store's Profit and Loss regularly and understands Store's budget while keeping timely accounting records. Manages Store's A/R collection process
• Manages Store's fleet of vehicles; maintenance records, etc.

Retail and Wholesale Sales Partner

• A partner & collaborator to the District Sales Managers & Regional Sales Directors.

QUALIFICATIONS

• We are seeking anentrepreneurial businessperson who can take on the tasks of managing our local Factory Store, installation teams, and sales force; this is an excellent opportunity for a proven leaderwho can run a dynamic and unique business like it's his/her own!
• Experience in a General Manager (or similar) capacity highly preferred, including five years of management experience.
• Experience working hands-on in a fast-paced, high volume operations environment.
• Proven leadership and relationship building skills, including managing employees and resolving employee relations issues.
• DOT, OSHA and employment law knowledge highly preferred.
• Enthusiastic, passionate and havegreat management and leadership,selling, marketing, and customer service skills
• Proven manufacturing/production and service experience in the home improvement industry, preferred
• A strong local network and experience recruiting and managing a network of independent installers, highly preferred
• Significant experience in safety management, including: OSHA; fire prevention; machine and tool usage; PPE; Hazard communication; lifting techniques; forklift; electrical safety; fall protection; and safety training documentation management
• Experience managing and leading employees: resolving employee relations issues, and an understanding of the importance of "leading by example"
• A focus on customer service excellence; the ability to work with and listen to customers, understand their needs, design their buildings, and deliver a great product!
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software including Oracle, JDE, Onyx, Salesforce.com, Goldmine, or similar systems highly preferred
• Must have a current valid driver's license and a satisfactory Motor Vehicle Report.

EDUCATION:

• High School diploma or equivalent
• Bachelor's degree or requisite experience, preferred

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?