General Manager

Baked; McDonough (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Baked! is seeking a seasoned General Manager to lead a fast-paced restaurant location. You will oversee daily operations, mentor a high-performing team, and uphold our standards of exceptional customer service and operational excellence.

The role requires leadership, hands-on involvement, and the ability to manage in a high-volume environment, including evenings and weekends. ServSafe certification is a plus.

Qualifications

• At least 3 years of restaurant management experience.
• Strong leadership, communication, and accountability.
• Knowledge of restaurant operations and food safety standards.
• Reliable, organized, and able to multitask in a high-volume environment.
• Willingness to work evenings, weekends, and holidays.
• ServSafe certification is a plus.

Responsibilities

• Lead the restaurant team and manage daily operations to ensure smooth service.
• Oversee food preparation, cleanliness, and compliance with health and safety standards.
• Deliver exceptional guest experiences and handle customer concerns professionally.
• Monitor inventory, food preparation, waste, and product levels; control labor and food costs.
• Assist with hiring, interviewing, onboarding, and training new employees; ensure cross-training.
• Drive sales through promotions, team execution, and excellent customer service.

Skills

Team Leadership

Communication

Accountability

Multitasking

Flexibility

ServSafe Certification

Job description

Are you a seasoned restaurant professional with a passion for leadership and excellence? At Baked!, we’re searching for a hands‑on and experienced General Manager to take the reins of one of our restaurant locations. If you thrive in a fast‑paced environment, love building strong teams, and are ready to make an impact, this could be the perfect opportunity for you!

About Baked!

Thank you for your interest in joining Baked! We’re a growing restaurant brand that’s all about delivering exceptional food, outstanding customer service, and a welcoming atmosphere. Our success is rooted in strong leadership, teamwork, and a commitment to operational excellence. We’re looking for a General Manager who shares our vision and is ready to lead by example.

What You’ll Be Doing

As the General Manager, you’ll oversee the daily operations of the restaurant and ensure everything runs smoothly. From leading your team to delivering top‑notch customer experiences, your role will be pivotal in upholding Baked!’s standards. Here’s a closer look at your responsibilities:

• Team Leadership: Train, coach, and develop employees to perform at their best. Create schedules, ensure proper staffing, and hold the team accountable for attendance, performance, and customer service.
• Operational Excellence: Oversee daily operations, including food preparation, cleanliness, and compliance with health and safety standards. Conduct opening and closing procedures and ensure all checklists are completed.
• Customer Experience: Ensure every guest has an exceptional experience. Handle customer concerns professionally and resolve issues promptly.
• Inventory & Cost Management: Monitor inventory, food preparation, waste, and product levels. Work to control labor and food costs while minimizing unnecessary expenses.
• Hiring & Training: Assist with hiring, interviewing, onboarding, and training new employees. Ensure team members are cross‑trained in various restaurant positions.
• Sales Growth: Drive sales through excellent customer service, promotions, and team execution.

What We’re Looking For

We’re seeking a leader who is ready to take ownership of the restaurant and inspire their team. To succeed in this role, you’ll need:

• Experience: At least 3 years of restaurant management experience.
• Leadership Skills: Strong ability to lead, communicate, and hold the team accountable.
• Operational Know-How: A solid understanding of customer service, restaurant operations, and food safety standards.
• Reliability & Organization: Dependable, organized, and able to multitask in a high‑volume environment.
• Hands‑On Approach: Willingness to work alongside your team and lead by example.
• Flexibility: Availability to work evenings, weekends, and holidays as needed.
• Transportation: Reliable transportation is a must.
• Certifications: ServSafe certification is a plus.

The Baked! Standard

At Baked!, we’re not just looking for a manager—we’re looking for a leader. Someone who takes ownership of their restaurant, develops their team, and ensures our brand standards are upheld every day. If you’re organized, energetic, and ready to drive the success of a growing restaurant, we want to hear from you.