General Manager

Papa Johns; Matthews (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

MOOYAH is seeking a General Manager for a new Matthews, NC location opening on Pineville-Matthews Road. The GM will lead daily restaurant operations, ensure food safety and quality, and drive guest satisfaction.

You will manage budgets, schedules, payroll, and team development, with responsibility for hiring and staff mentoring to uphold brand standards. Ideal candidates have 5+ years in restaurant leadership, 3+ years as GM in quick serve, and strong English communication.

Qualifications

• Associates or Bachelor's degree in Business Administration or Hospitality preferred.
• Minimum 5 years working in a restaurant environment with career progression and verifiable results.
• Minimum 3 years as a General Manager in a quick casual or quick serve environment.
• Intermediate knowledge of Word, Excel, and back-of-house restaurant systems such as labor schedulers, inventory tracking systems, ordering, etc.

Responsibilities

• Ensures the restaurant is operating at the highest standards and compliant with regulations.
• Enforces all operations guidelines defined in the Operations Manual.
• Executes store systems including inventory control and equipment maintenance.
• Meets budgeted sales and EBITDA objectives and assists in annual budgeting.
• Manages weekly, monthly, quarterly, and annual financial controls and payroll reviews.
• Ensures proper invoice coding, coupons, cash handling, and internal processes.
• Oversees labor costs through scheduling and payroll reviews.
• Maintains quality standards and staff training programs.

Skills

People management

Operations management

Budgeting

CTUIT knowledge

English proficiency

Office software (Word/Excel)

Education

Business Administration or Hospitality degree

High School diploma or equivalent

Tools

Word

Excel

Inventory tracking systems

CTUIT

Job description

this is for new location in pineville-matthews road

MOOYAH is a place where Certified Angus Beef and a Moodle Doodle wall can comfortably coexist. Because we believe having high quality food doesn’t require you to have a low quality personality. And in that way, we’re two-faced in the best way.

As fresh as we are fun. As intelligent as we are imaginative. As picky as we are playful. Put simply, making seriously good food doesn’t have to be such serious business.

Responsibilities include, but are not limited to:

• Ensures the restaurant is operating at the highest level of standards and is compliant with all state and federal government regulations.
• Follows and will enforce all restaurant operations guidelines as defined in the Operations Manual.
• Responsible for the execution of all store systems (inventory control, equipment repairs, etc.).
• Ensures all budgeted sales and EBITDA restaurant objectives are met.
• Will assist in the preparation of the annual restaurant budget.
• Administers and ensures compliance with all weekly, monthly, quarterly, and annual financial controls.
• Confirms all accounting functions are carried out correctly and complies with internal processes (i.e. proper invoice coding, coupons and voids, cash handling procedures, etc.).
• Reviews schedules and payrolls both on a daily and weekly basis to control labor costs.
• Ensures the restaurant is accountable for the successful execution of all quality control programs (i.e. SteriTech, pre-shift checklist, etc.)
• Educates, communicates and reinforces quality standards to all team members and management in the store.
• Maintains equipment for optimal performance.
• Prepares food that meets MOOYAH Brand Standards.
• Holds frequent management and team member meetings to keep staff informed of important policy changes, new product rollouts, and operational updates.
• Demonstrates ability to attract, develop, and retain top talent with a passion for service, excellence, and quality.
• Conducts frequent evaluation updates and a formal, annual performance review for all managers and staff outlining strengths, opportunity areas, and merit recommendations.
• Ensures proper follow through and execution of all corporate and field training programs as defined by the Training Department and company.
• Maintains proper follow through and execution of all Human Resources administration and legal compliance including, but not limited to: proper orientation, interviewing and hiring, new hire documentation, counseling, performance reviews, HR audits, etc.
• Coaches and develops management and staff by following the MOOYAH Training Program, cross-training, preshift meetings, and required city/state/federal training (e.g. Food Safety, etc.).
• Responds to guest complaints or issues to ensure the guests leave with a positive view of the brand.
• Responsible for hiring staff, instructs them on the brand standards for products and service and holds each team member responsible for guest satisfaction.
• Develops and executes internal customer-making programs to ensure guest loyalty, such as: addressing customer's by name, remembering their favorite meals, maintaining a customer log, sending "thank you" notes, using comment cards, etc.
• Involves self and management team in all aspects of local store advertising, fundraising and catering sales initiatives.
• Ensures the execution of all marketing initiatives.
• Builds a store culture that visibly drives add on sales both at the register and with in-house service opportunities.
• Communicates and educates management and hourly team members on new products and promotions ensuring all team members understand and can implement properly.

Education/Experience:

• Associates degree or Bachelor's degree in Business Administration or Hospitality preferred. High School degree or equivalent required.
• Minimum 5 years working in a restaurant environment, showing career progression and verifiable results.
• Minimum 3 years as a General Manager of a quick casual or quick serve environment.
• Intermediate knowledge of Word, Excel, and back of house restaurant systems such as labor schedulers, inventory tracking systems, ordering, etc. CTUIT knowledge a plus.
• Ability to comfortably speak, write, and comprehend English in a business setting.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Ability to fluently understand Profit & Loss statements, costs controls, and restaurant operations.
• Focuses on "simply better seriously fun" guest service experiences.
• Demonstrates highly motivated, energetic, and engaging characteristics

This job posting is for a restaurant owned and operated by an independent franchisee, not MOOYAH Franchising, LLC. This means the independent franchisee, and not MOOYAH Franchising, LLC, is responsible for all restaurant employment-related matters, including setting any requirements for this job and all decisions concerning recruiting, disciplinary actions, staffing, and scheduling. If you are hired for this job posting, the independent franchisee, not MOOYAH Franchising, LLC, will be your employer.

MOOYAH is an American fast casual restaurant chain headquartered in Plano, Texas. The chain reached over 100 locations in 23 U.S. states and nine countries in 2016 in North America and the Middle East. They specialize in hamburgers, french fries, and shakes.