General Manager

Boyd Group; Wilmington (OH); Presencial; USD 75.000 - 105.000; Jornada completa

Descripción de la vacante

The Boyd Group in Dayton, OH is seeking a General Manager to lead day-to-day operations of the collision center, ensuring exceptional customer experiences and adherence to policies. The role focuses on achieving KPI targets and insurance metrics while coaching team members to excel in their roles.

You will manage budgets, staff performance reviews, safety protocols, and daily operations, promoting professionalism and a high standard of quality in every customer interaction.

Formación

• Post-Secondary Education or equivalent.
• Proven leadership experience in collision repair or similar environment.

Responsabilidades

• Execute the WOW plan and manage daily store operations.
• Prepare and manage annual and monthly collision center budgets.
• Forecast, target and track sales, profit and expenses.
• Conduct formal annual and informal monthly performance reviews.
• Oversee accounts payable/receivable for the center.
• Maintain a clean, organized repair facility.
• Ensure safety gear usage and dress code compliance.
• Lead staff meetings and training sessions.
• Open/close facility per procedures.
• Lead repair facility personnel and daily production.
• Attend management meetings and training as directed.
• Monitor CSI performance and follow up within 24 hours.

Conocimientos

Attention to detail

Client experience focus

Clear communication

Coaching and development

Educación

Post-Secondary Education or equivalent

Descripción del empleo

Dayton, Ohio

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

"This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis"

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Pay: $75,000 - $105,000 annually.

Qualify for Quarterly Bonuses.