General Manager

Poolie LLC; Magnolia (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Executive bonus

Health insurance

Disability insurance

EAP

PTO

Company holidays

Leadership development

Purpose plan

Job summary

Poolie LLC is seeking a General Manager for a Texas regional branch, responsible for driving revenue growth, P&L profitability, and leading a team of Service Managers, Supervisors, and Technicians. This leadership role combines strategic sales initiatives with operational excellence to deliver top-tier service.

You will partner with commercial teams to expand market share, ensure client retention, and uphold safety and quality standards across the operation.

Qualifications

• Proven leadership as GM, Operations Director, or Branch Manager in home services or multi-unit ops.
• Direct experience driving top-line growth, revenue targets, and P&L.
• Experience leading multi-tier teams and driving accountability.
• Skilled in handling high-level client escalations and commercial negotiations.
• Comfort with modern business tech (CRMs, routing tools, messaging platforms).
• Valid driver's license with clean record.

Responsibilities

• Drive top-line revenue and market expansion for the regional branch.
• Own the regional P&L and manage budgets, margins, and costs.
• Oversee daily branch operations and field teams to meet quality and safety standards.
• Act as senior escalation point for high-stakes client concerns and retention.
• Hire and develop branch heads and drive a high-performing culture.
• Champion adoption of Poolie's tech stack (HubSpot, Pool Brain, Podium, Slack).
• Oversee facility, fleet, inventory, and safety compliance.

Skills

Leadership experience

Sales growth

P&L management

Team leadership

Client negotiations

CRM & tech fluency

Driver's license

Tools

HubSpot

Pool Brain

Podium

Slack

Job description

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Description

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service and renovation companies in Texas, trusted by thousands of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer

• Competitive Compensation: $85,000 – $115,000 Base Salary + Executive Performance Bonus / Profit Sharing
• Medical, Dental, and Vision Insurance
• Company-paid Short & Long-Term Disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid Time Off (PTO)
• 10 Paid Company Holidays
• Executive Leadership Development & Training Opportunities
• Employee Purpose Plan

Schedule

• Full-time: Monday–Friday, 8:00 AM–5:00 PM
• In-office start and finish at assigned branch location
• Occasional flexibility required to support commercial sales activities, board meetings, or operational needs

What You’ll Do

As the General Manager, you will be the executive leader of your regional branch—driving top-line revenue growth, overseeing regional P&L profitability, and leading a high-performing team of Service Managers, Supervisors, and Technicians.

While operational excellence is fundamental, this is a growth-driven leadership role. You will actively drive regional sales initiatives, partner with commercial sales teams to expand market share, approve territory developments, and ensure our client retention rates set the industry standard.

Key Responsibilities

• Sales Growth & Market Expansion: Drive top-line regional revenue. Partner with commercial sales teams to identify new territory opportunities, approve B2B proposals, and build strong relationships with key commercial clients (HOAs, property managers, commercial facilities).
• P&L & Financial Management: Own the regional branch P&L. Establish budgets, monitor gross margins, manage labor/equipment costs, and hit regional revenue and profitability targets.
• Operational Leadership: Oversee daily branch operations, ensuring Service Managers, Repair teams, and field technicians meet strict quality, safety, and service delivery standards.
• Customer Retention & Experience: Serve as the senior point of escalation for high-stakes customer concerns, establishing a culture focused on long-term client trust and account retention.
• Team Leadership & Development: Hire, mentor, and manage branch department heads. Drive accountability, conduct performance reviews, and build a collaborative, high-performing culture.
• Software Adoption & SOPs: Act as the primary regional expert and internal support lead for Poolie's tech stack (HubSpot, Pool Brain, Podium, Slack), ensuring complete team compliance with company SOPs.
• Facility, Fleet & Safety Oversight: Oversee branch warehouse management, fleet vehicle maintenance, inventory audits, and regional OSHA/safety protocol enforcement.

Requirements

What We’re Looking For

Must-Haves

• Proven leadership experience as a General Manager, Operations Director, or Branch Manager in home services, commercial trade, or multi-unit operations
• Direct experience managing top-line sales growth, revenue targets, and P&L financial performance
• Strong capability in leading multi-tier teams (managers, supervisors, field staff) and driving accountability
• Demonstrated experience handling high-level client escalations and commercial negotiations
• High comfort with modern business technology (CRMs, routing tools, messaging platforms)
• Valid driver's license with a clean record

Nice-to-Haves

• Experience in commercial pool service, property management, facilities services, or HVAC/plumbing
• Direct track record of closing commercial B2B contracts or managing local marketing initiatives
• Certified Pool Operator (CPO) license
• Proficiency with HubSpot, Pool Brain, Podium, and Slack