General Manager

Lakeside International, L.L.C.; Madison (WI); On-site; USD 90,000 - 110,000; Full time

Job summary

Lakeside International, L.L.C. in Madison seeks a General Manager to own the performance, culture, and execution of the parts and service operations at the location.

You will lead and develop teams, drive accountability, and ensure company standards are executed to deliver exceptional service to customers. Reporting to the leadership, you will drive financial results, manage technicians and service advisors, and promote a positive, safety-conscious, customer-focused environment.

Qualifications

• Oversee parts and service operations with strong leadership.
• Must have CDL or able to obtain one.
• 4–5 years in shop/parts management, heavy/medium-duty preferred.
• Experience in training, coaching and mentoring staff.
• Detail oriented and highly organized.
• Strong communication skills, both written and verbal.
• Proficient with dealership computer systems / DMS.
• Ability to work well in a team and drive customer-focused results.

Responsibilities

• Direct leadership of the location’s parts manager and service team and ownership of their financial results.
• Lead branch with focus on excellence, culture, and financial performance.
• Manage technicians and service advisors.
• Drive KPIs, accountability, and performance.
• Execute company initiatives to drive profitable growth and customer experience.
• Resolve customer concerns and optimize day-to-day operations.
• Generate ideas to improve day-to-day branch operations.
• Ensure warranty procedures, repairs, and documentation are compliant.
• Maintain cleanliness and organization of dealership facilities and grounds.
• Evaluate employee performance and identify training needs.

Skills

Communication

CDL

Leadership

Teamwork

Customer relations

Mentoring

Detail oriented

Organization

Education

High school diploma or equivalent

Tools

DMS

Job description

General Manager

Department: Accounting & Administration

Employment Type: Full Time

Location: Madison

Reporting To: Scott Kornhoff

Compensation: $90,000 - $110,000 / year

Description

The General Manager owns the performance, culture, and execution of parts and service operations at the location. This role leads and develops teams, drives accountability, ensures company standards and initiatives are executed, and removes obstacles so employees can deliver exceptional service to customers

Responsibilities

• Direct leadership of the location’s parts manager and service team and ownership of their financial results.
• Top leadership at the branch, responsible for being a champion of excellence, fostering a positive, customer-focused culture, and driving financial results.
• Management responsibilities for location technicians and service advisors.
• Focus parts and service team on critical KPIs, drive performance, and hold individuals accountable
• Ensure the execution of company initiatives to drive profitable growth and provide exceptional customer experience.
• Assist associates in resolving challenges and customer concerns
• Generate new ideas to improve the day-to-day operations of the branch
• Ensure compliance with warranty procedures, repairs, and documentation
• Maintain location, cleanliness and organization, supervise general upkeep of dealership facilities and Grounds
• Regularly evaluate employee performance and skill levels, ensuring training needs are being met.
• Maintain a safe work environment and ensure employees adhere to company safety practices
• Adapt to the evolving needs of the organization and undertake additional responsibilities as needed

Qualifications

• A high school diploma or equivalent
• Strong written and verbal communication skills
• Have a CDL (or the ability to obtain one)
• 4-5 years of related experience in a shop and parts management (heavy/medium duty preferred)
• Experience with training, coaching and mentoring employees
• Detail oriented and highly organized
• Demonstrated ability to communicate goals and strive to deliver favorable results
• Ability to work effectively within a team environment
• Experienced in customer relations and conflict management
• Active desire to develop professional skills and have an active role in career growth
• Proficiency with dealership computer systems/ DMS