General Manager

MTM Health; Livermore (CA); On-site; USD 99,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) with match

Paid time off

Holiday pay

Maternity/paternity leave

Casual dress

Tuition reimbursement

Leadership mentoring

Job summary

MTM Transit in Livermore, CA seeks a General Manager to lead operations, collaborate with internal teams and transportation providers, and ensure cost-effective service delivery under contractual requirements.

The role emphasizes risk management, staffing optimization, training, and strong client relations to maintain top service standards and compliance with MTM policies.

Qualifications

• High school diploma or GED.
• 5-7 years experience leading a medium-sized, profitable operations team in a multimillion-dollar contract ($3-5M).
• Experience managing a site of 50+ employees.
• Previous management in Para-Transit or livery industries preferred.
• Contract or project management experience preferred.
• Experience monitoring the delivery of contractual services.
• CDL Class B with Passenger Endorsements preferred.

Responsibilities

• Contract oversight and client needs facilitation with growth.
• Identify potential risk and develop resolution processes.
• Analyze program needs and adjust staffing for cost effectiveness.
• Develop or oversee documentation or work plans as needed.
• Employee training and development.
• Maintain MTM Transit policies and guidelines.
• Develop client relationships for exceptional service and issue resolution.
• Act as liaison between MTM Transit and client for concerns.
• Present annual plan reviews in a consultative manner.
• Educate client on MTM Transit procedures and services.
• Maintain a safety-first attitude with client and personnel.
• Understand local climate needs for passenger transport.
• Understand ridership policies for smooth service.
• Address client questions about site transit program.
• Maintain employee and vehicle files per FTA/DOT."
• Develop knowledge of MTM Transit departments and compliance programs.
• Monitor direct reports and provide coaching; oversee Drug and Alcohol program.

Skills

Interpersonal skills

Policy knowledge

Transit routing systems

Data analysis

Problem solving

Scheduling & prioritization

Budgeting

Computer skills

Data reporting

ADA/DOT/FTA regulations

Process development

Confidentiality

Education

High school diploma or GED

5-7 years leadership in operations

Job description

Make a Difference

At MTM Transit, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

This position is dependent on the award of contract.

Location: Livermore, CA

Service: The Central Contra Costa Transit Authority

What you'll do:

• Contract oversight and facilitation of client needs with anticipation of growth
• Identify potential risk and develop resolution processes
• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
• Development of or oversight of documentation or work plans as required or needed
• Employee training and development
• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
• Act in a consultative manner, developing and presenting annual plan reviews
• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
• Maintain a "Safety First" attitude with client and personnel
• Good understanding or local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Capability of addressing any questions / concerns regarding site transit program
• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Monitor performance of direct reports and provide coaching and guidance
• Oversight of Federally mandated Drug and Alcohol program
• Perform additional duties as assigned or required

What you'll need:

Experience, Education & Certifications:

• High school diploma or G.E.D
• At least 5-7 years of experience managing or providing key leadership support for a medium sized, profitable operations team in a multimillion contract ($3-5 million) environment
• Experience managing a site of 50+ employees
• Previous management experience in the Para-Transit or livery industries, preferred
• Prior contract and or project management experience preferred
• Experience monitoring the delivery of contractual services
• CDL Class B with Passenger Endorsements preferred

Skills:

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Ability to acquire in-depth knowledge of computerized transit routing systems
• Data analysis
• Exceptional interpretation and problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Ability working with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain high level of confidentiality

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $99,760/ annually

Salary Max: $135,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

#MTMTransit