General Manager

Jimmy John's; Lenoir City (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Jimmy John's is seeking a Restaurant General Manager to ensure operational excellence across product prep, customer relations, restaurant maintenance, inventory, and team leadership. The role includes recruitment, scheduling, and financial accountability to deliver high-quality products and services to every guest.

Responsibilities include guest issue resolution, staff development, safety and cleanliness, inventory control, local marketing, and administrative duties like timekeeping and sales

Qualifications

• Associate degree or equivalent required.
• At least 1 year related experience and/or training.
• Ability to read, write and interpret safety rules and procedures.
• Promote positive team atmosphere and opportunities for growth.
• Must have a valid driver’s license.

Responsibilities

• Address guest inquiries and concerns and resolve them.
• Engage guests positively and ensure excellent service.
• Recruit, hire, develop and motivate team members; manage work schedules.
• Maintain a safe, clean, and well‑conditioned restaurant environment.
• Ensure proper storage, handling, preparation and presentation of ingredients and menu items.
• Maintain local marketing programs to grow sales.
• Handle administrative tasks: employee timekeeping, inventory, cash handling and sales reporting.

Skills

Team leadership

Customer service

Communication

Staff scheduling

Education

Associate degree or equivalent

Job description

The Restaurant General Manager (RGM) ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

• Address and resolve guest inquiries and concerns.
• Take responsibility for positive engagement with guests.
• Recruit, hire, develop and motivate team members; manage work schedules.
• Maintain a safe, comfortable work environment for employees and customers. Ensure the restaurant is clean and equipment is in good working condition at all times.
• Ensure that ingredients and menu items are properly stored, handled, prepared, and presented with great care and concern for food safety.
• Maintain a local marketing program that will continue to grow sales.
• Manage administrative responsibilities such as employee time keeping, inventory management, cash handling and sales reporting.

Requirements:

• Ability to work minimal 50 hrs/wk; including evenings and weekends.
• An associate’s degree or equivalent, and at least one (1) year related experience and/or training.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to promote positive team atmosphere; opportunities for growth/development.
• Must have a valid driver’s license.

Physical Demands/Working Conditions

• While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

Company Introduction

We slice our all-natural* meats and fresh veggies in‑house every day. Our fresh‑baked bread is made right here where you can see it, and our house‑made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh‑baked bread, fresh‑sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!