General Manager

Bethyl Laboratories, Inc; Ann Arbor (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Cloud Cannabis / Stash Ventures in Michigan seeks a General Manager to lead dispensary operations, drive sales, and ensure regulatory compliance. You will coach staff, manage inventory and security, and partner with procurement to maintain product quality and service excellence.

The role requires a Bachelor’s in Business or equivalent experience, plus 5+ years in retail management. Strong communication, math skills, and a passion for the Michigan cannabis community are essential.

Qualifications

• Bachelor’s degree in Business or related experience.
• Five years of experience in a retail management environment.
• Strong customer communication and service skills.
• Ability to lead and develop staff in a regulatory environment.

Responsibilities

• Ensure the dispensary's compliance with security, inventory and local/state regulations.
• Manage and inspire internal staff to deliver the highest level of customer service.
• Set sales, service and profit goals and lead staff to exceed them.
• Develop operations plans and implement dispensary policies and procedures.
• Document financial, inventory and customer trends; maintain reports.
• Coordinate scheduling and staffing to meet business needs.

Skills

Customer service

Interpersonal communication

Leadership

Conflict resolution

Retail management

Education

Bachelor’s degree in Business

Tools

Dispensary software

Job description

At Cloud Cannabis / Stash Ventures we aren’t just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in.

• We Connect, Care, Be Authentic, Inspire, and Drive the Business.
• We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity.
• Our focus is on Education, Diversity, and Inclusion – Both Employee and Customer.
• We are in love with our customers and their needs.
• We offer consistent, reliable, efficient, honest, and high-standard work and products.
• We strive to give back to the communities where we live and work.

General Manager Essential Functions:

The essential functions include, but are not limited to the following:

• Ensure the dispensary's compliance with security, inventory and local and state regulations
• Manage and inspire internal staff to deliver the highest level of customer service
• Ensure the safety and satisfaction of every customer and employee
• Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms
• Set sales, service, and profit goals and lead staff to exceed them
• Work closely with Inventory Specialist and Procurement Manager to procure an adequate supply of quality products
• Fulfill staffing needs and coordinate scheduling?
• Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community
• Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Develop operations plans and implement and manage dispensary policies and procedures
• Document financial, Inventory and customer trends; maintain sales and purchasing reports
• Manage and maintain dispensary sales and inventory management software

Job Requirements:

• Bachelor’s degree in Business or related experience
• Five years of experience in a retail management environment
• Excellent customer communication and service skills
• Strong interpersonal communication and conflict resolution skills
• Passionate about serving the Michigan cannabis community
• Strong accounting, math and computer skills
• Must be at least 21 years old.
• Must be able to accommodate scheduling expectations including weekends, holidays and evening hours.