General Manager

TFB Hospitality (Annie Baileys and Conway); Lancaster (Lancaster County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking an experienced Restaurant General Manager to ensure exceptional guest experiences while overseeing all restaurant operations. The role demands strong leadership, customer service skills, and a deep understanding of food and wine, in a vibrant, fast-paced environment. You will be responsible for managing staff, planning menus, and ensuring that the restaurant operates efficiently and profitably.

Benefits

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Profit sharing

Vision insurance

Qualifications

• 5+ years as a Restaurant General Manager or similar role required.
• Strong customer service management experience essential.
• Food and wine knowledge is a plus.

Responsibilities

• Manage entire restaurant operation, ensure exceptional guest services.
• Plan and update menus, manage staff scheduling and training.
• Control costs and improve food quality.

Skills

Leadership

Customer Service

Time Management

Problem-Solving

Communication

Education

Culinary school diploma or BS in Business Administration

Tools

Restaurant management software

Job description

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Profit sharing

Vision insurance

We are looking for an experienced and passionate Restaurant General Manager to join our team.

As a Restaurant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire restaurant operation

Deliver exceptional guest services

Responsible for P&L

Plan new and update existing menus

Manage restaurant’s tech stack.

Respond efficiently to customer questions and complaints

Schedule Staff for both FOH and BOH

Manage and lead staff

Develop hourly and salary staff

Hire new employees

Terminate employees when necessary

Training and evaluating staff performance

Manage food cost, forecast requirements, and maintain inventory

Manage restaurant supplies including small wares

Control costs and minimize waste

Create and nurture a positive working environment

Implement innovative strategies to improve productivity, sales, and food quality.

Work with other business units on the campus

JOB REQUIREMENTS:

Ideally, 5+ years of experience as a Restaurant General Manager or similar role

Ideally, 5+ years of experience in customer service management

Food and wine knowledge

Computer literacy

Familiarity with restaurant management software

Experience in event planning

Strong leadership, motivational and people skills

Good financial management skills

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skill s

Culinary school diploma or BS degree in Business Administration

Complete our short application today!