General Manager

Socket.dev; Lake Ridge (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

401(k)

Job summary

Goldfish Swim School Lake Ridge is seeking a General Manager to lead a swim school team, train staff, and ensure top-quality lessons. You will guide newly hired team members, coordinate class schedules, and support families through their early days in the program, aligning with school SOPs and safety standards.

The role emphasizes staff development, enrollment goals, and a culture-driven work environment with opportunities for advancement.

Qualifications

• 7+ years of leadership experience and coaching young adults.
• Sales and/or membership sales and retention skills.
• Strong interpersonal and communication skills with conflict resolution abilities.
• Able to direct daily operations and follow standard operating procedures.
• Schedule includes a set Saturday-Wednesday pattern.

Responsibilities

• Foster a positive staff culture from day one with open communication.
• Lead a team to deliver high-quality service and honor core values.
• Ensure decisions are ethical, trustworthy and customer-focused.
• Oversee daily school operations and enrollment goals.
• Train staff and stay aligned with scheduling, bookings and reporting.
• Master class bookings, scheduling, and safety standards.

Skills

Leadership

Coaching

Sales/Retention

Interpersonal skills

Communication

Conflict resolution

Problem solving

Operational management

Scheduling

Job description

A General Manager is responsible for ensuring the success of our swim lessons by training, managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Perks and Benefits:

• Base pay of $65,000 annually
• Quarterly bonus structure up to $1,500 per quarter based on set goals and metrics
• Medical, Dental, Vision, and 401k program with employer matching
• Paid Holidays, Paid Time Off, and Vacation Days
• Monthly phone stipend
• Company issued laptop for business use
• Paid training and lifeguard certification
• Free swim lessons for children and siblings
• Culture driven company who practices our core values as much as we practice our swim skills

Your success in this role will be measured by your ability to:

• Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
• Train a team who provides the same quality work as you and doing quality work yourself by representing Goldfish Swim School’s core values
• Do the right things, making the right decisions and treating people with integrity, compassion and trust
• Understand and lead the daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
• Provide training to staff and stay on track with enrollment goals and any subsequent goals intended to measure success
• Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards

You might be the right fit if:

• Working in a fun environment with children, families and people of all ages fuels your passion
• You are a coach mentality and leading teams if your thing - it’s the core of what we do
• Providing member services and seeing those people leave happy excites you

We provide thorough training and operational support, but here are the skills we’re looking for:

• 7+ years of leadership experience and a passion for coaching young adults in the early stages of employment
• Sales and/or membership sales and retention skills
• Strong interpersonal and communication skills, conflict resolution skills and someone adept at leading and holding others accountable
• Problem solving skills, understanding of decision making and what’s best for both the business and the customer
• Ability to direct and oversee the implementation of the Emergency Action Plan and all safety procedures for the school
• This position maintains a set schedule Saturday-Wednesday (closed Thursday/Friday)

Want to know what our team loves about working for Goldfish? Click here (or visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s ) to see what they have to say!

Goldfish Swim School strives to make a difference. As a company, we’re committed to:

• Making a global difference by partnering with the USA Swimming Foundation, the Make A Wish Foundation and the National Drowning Prevention Alliance to support children across the country in learning how to swim and to be part of something bigger than ourselves
• Giving back to our local communities by going out and educating those outside our school on the importance of water safety and the science of swimplay and by supporting our local family programs.
• Making a change within our own four walls. We know that the real change starts with what we do every day and we’re passionate about doing our part to contribute to the prevention of accidental drowning, the #1 cause of injury-related death among children ages 1-4
• Building a team that cares about the culture we’ve built at Goldfish Swim School just as much as we do.

At Goldfish Swim School - Lake Ridge, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!