General Manager

Mobility Works; La Mesa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Mobility Works is seeking a General Manager in La Mesa, California, responsible for executing store operations and achieving defined objectives. The manager will supervise all aspects of operations, from consumer sales to service operations, and will work to enhance business through localized marketing efforts.

Candidates should have a high school diploma or GED, along with 2-3 years of sales management experience and exceptional customer service skills. The role offers the opportunity to significantly influence the company's revenue and market expansion.

Qualifications

• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Demonstrated ability to work independently with minimal supervision is a must.

Responsibilities

• Supervise all facets of the store's operations.
• Support overall company objectives and ensure consistent messaging.
• Manage incoming leads generated by the Business Development Center.

Skills

Customer service skills

Sales management experience

Proficiency in Microsoft Office

Technical aptitude

SalesForce familiarity

Education

High school diploma or GED

Job description

The General Manager holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships. These contributions align with company policies, processes, and procedures.

Responsibilities

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

Qualifications

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.