General Manager

Pizza Hut; Knoxville (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Pizza Hut in Knoxville, TN seeks a Restaurant General Manager to oversee day-to-day operations, drive sales, manage inventory and labor, ensure product quality and sanitation, and lead the team to meet brand goals.

The role requires at least two years in a leadership position in hospitality or retail, strong financial acumen, and exceptional people management and communication skills. 50+ hour weeks may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum two years in a leadership role in restaurant, hospitality or retail with responsibility for financial outcomes and direct reports.
• Strong communication and leadership skills.
• Experience with inventory, scheduling, and labor management.

Responsibilities

• Oversee day-to-day restaurant operations and drive financial commitments and guest satisfaction.
• Motivate and manage associates to deliver high-quality service.
• Recruit, interview, hire and evaluate staff; provide development plans.
• Ensure food, beverage and service quality meet standards and compliance.
• Manage cash handling, paperwork, and compliance with policies.
• Develop strategies to improve store performance and customer experience.
• Lead safety, sanitation, and training programs.
• Prepare and analyze reports to guide decision making.

Skills

Leadership

Communication

Financial acumen

Employee development

Problem solving

Time management

Attention to detail

MS Office

Training

Team building

Education

High School Diploma

Tools

POS Systems

Job description

Location: 5701 WESTERN AVE, Knoxville, TN, 37921

Summary: The Restaurant General Manager has overall responsibility for the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and sanitation. The Restaurant General Manager directs all activities related to the associates, ensuring their ability to perform as a team and achieve the goals for the restaurant and the brand.

Competencies:

• Complex problem-solving skills
• Sound judgment and decision making
• Time and Financial Resource Management
• Ability to lead with respect and integrity
• Detail-oriented and organized
• The ability to lead a team and function within a team
• Strong interpersonal and communication skills, both verbal and written
• Maintaining a high performance and accountable culture
• Ability to motivate and empower a team to deliver the best
• Possess strong change management skills
• Self-driven and flexible
• Microsoft Office Suite proficiency

Essential Job Functions:

• Ensure restaurant achieves both financial commitments and guest satisfaction goals.
• Maintain a high energy attitude to motivate associates and satisfy guest needs.
• Ensures food, beverage and service quality meet or exceed standards.
• Recruit, interview, hire and conduct performance appraisals for associates.
• Responsible for development and succession planning for associates.
• Provide disciplinary action for associates and terminations, when applicable.
• Ensure direct reports perform all assigned job duties in a prompt and accurate manner.
• Ensures preparation and submission of all required paperwork, all cash handling procedures are followed, restaurant assets are maintained and controlled, inventories of food/beverage and small wares are controlled, compliance with all local, state and federal laws, as well as compliance with all company policies.
• Analyzes systems, procedures and business trends, provides strategic guidance for development and improvement of all restaurant operations.
• Ensures a safe working and customer experience environment by facilitating safe working behaviors for all associates.
• Other duties, as needed.

General Conditions and Physical Demands:

• 50+ hours per week (days and hours dependent on business needs, therefore flexibility is required to address urgent matters, as needed)
• Lift, move or carry up to 75 pounds
• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Travel:

• Occasional travel for off-site meetings

Required Education and Experience:

• High School Diploma or equivalent
• Has a minimum of two (2) years in a leadership role in the restaurant, hospitality or retail industry, with responsibility for both financial outcomes and direct reports.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.