General Manager

Socket.dev; Kingsport (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Pizza Hut in Kingsport, TN is seeking a Restaurant General Manager responsible for driving financial and operational performance by empowering the team. You will hire, train, and develop shift leaders, maintain service standards, and ensure brand compliance while managing inventory and scheduling.

The role requires ServSafe certification, strong leadership, and a commitment to customer satisfaction, safety, and community engagement.

Qualifications

• Be a customer-focused team member in all roles.
• ServSafe certification is required.
• Shift leadership experience is preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Develop a Store Team that Has High Customer Satisfaction Results
• Responsible for Restaurant P&L Management

Skills

Leadership

People management

Customer service

Communication

Education

ServSafe Certified

Tools

Microsoft Office

Hutlink

Learning Zone

Pizzapedia

Job description

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary:

Reports to District Manager –

Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Pay Rate(If Applicable):

Duties/Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
• Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
• Develop a Store Team that Has High Customer Satisfaction Results
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Work with District Manager to Keep Facility Up to Standard and in Good Repair
• Responsible for Restaurant P&L Management
• Evaluate and Improve Operational and Financial Performance of Restaurant
• Communicate Company Initiatives and Programs to Restaurant Teams
• Own the Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Demonstrate Trade Area Knowledge
• Manage and Maintain Positive Vendor Relationships
• Brand Steward for Pizza Hut Brand
• Maintain Restaurant Calendar
• Manages and adheres to Tasty Hut, LLC Handbook and Policies
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• ServSafe Certified
• Lead On! Shift Leader
• MSM Course 10
• Proficient at Microsoft Office
• Lead On! General Manager and Computer basics
• Reliable Transportation
• Communicate, Give Feedback
• Valid Driver's License and Car Insurance Required
• Adhere to GM Schedule Requirements (Peak Hours)
• Motor Vehicle Record Check