General Manager

America's Pizza Company, LLC; Wilkesboro (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Pizza Hut in Wilkesboro, NC is seeking a Restaurant General Manager (RGM) to drive store performance and lead a team to deliver exceptional guest experiences. This role emphasizes operational excellence and alignment with Tasty Hut, LLC values.

You will oversee staff, hire and train, manage P&L, and ensure safety and compliance while maintaining brand standards. Serv Safe certification and strong leadership are required.

Qualifications

• Experience managing a restaurant team.
• Strong customer service focus.
• Knowledge of P&L management.
• Ability to train and develop staff.
• Familiar with health and safety standards.

Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset.
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant.
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!).
• Maintain Excellent Customer Service Standards.
• Enforce and Follow Pizza Hut Service Principals.
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile.
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes.
• Ensure All Teams Members Have the Tools and Knowledge Necessary for Success.
• Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community.
• Develop a Store Team that Has High Customer Satisfaction Results.
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes.
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Work with District Manager to Keep Facility Up to Standard and in Good Repair.
• Responsible for Restaurant P&L Management
• Evaluate and Improve Operational and Financial Performance of Restaurant
• Communicate Company Initiatives and Programs to Restaurant Teams
• Own the Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Demonstrate Trade Area Knowledge
• Manage and Maintain Positive Vendor Relationships
• Brand Steward for Pizza Hut Brand
• Maintain Restaurant Calendar
• Manages and adheres to Tasty Hut, LLC Handbook and Policies
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Skills

Customer service

Leadership

Staff training

P&L management

Communication

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary

Reports to District Manager - Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Duties/Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
• Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
• Develop a Store Team that Has High Customer Satisfaction Results
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Work with District Manager to Keep Facility Up to Standard and in Good Repair
• Responsible for Restaurant P&L Management
• Evaluate and Improve Operational and Financial Performance of Restaurant
• Communicate Company Initiatives and Programs to Restaurant Teams
• Own the Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Demonstrate Trade Area Knowledge
• Manage and Maintain Positive Vendor Relationships
• Brand Steward for Pizza Hut Brand
• Maintain Restaurant Calendar
• Manages and adheres to Tasty Hut, LLC Handbook and Policies
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM Course 10
• Proficient at Microsoft Office
• Lead On! General Manager and Computer basics
• Reliable Transportation
• Communicate, Give Feedback
• Valid Driver's License and Car Insurance Required
• Adhere to GM Schedule Requirements (Peak Hours)
• Motor Vehicle Record Check