General Manager

America's Pizza Company, LLC; Hickory (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Pizza Hut in North Carolina seeks a Restaurant General Manager (RGM) to drive financial and operational performance, empower and engage the team, and uphold brand standards daily.

Responsibilities include overseeing staff, hiring and training, fostering a positive culture, ensuring service excellence, managing inventory and scheduling, and partnering with marketing to grow sales. Strong leadership and financial acumen required.

Qualifications

• Be a customer maniac for all roles.
• Serv Safe Certified.
• Lead On! Shift Leader.
• MSM Course 10.
• Proficient with Microsoft Office.
• Lead On! GM and computer basics.
• Reliable transportation.
• Communicate, give feedback.
• Valid Driver's License and Car Insurance Required.
• Adhere to GM schedule (Peak Hours).
• Motor Vehicle Record Check.

Responsibilities

• Oversee all staff and operations with an entrepreneurial mindset.
• Hire, train, build a bench of shift leaders and team members.
• Own and promote a positive restaurant culture and employee experience.
• Maintain excellent customer service standards.
• Enforce and follow Pizza Hut service principals.
• Oversee store inventory, forecasting, scheduling processes.
• Ensure teams have tools and knowledge for success.
• Partner with Field Marketing Manager to grow sales and community presence.
• Develop a store team with high customer satisfaction results.
• Ensure brand standards and processes are met.
• Collaborate with District Manager to maintain facility standards.
• Manage restaurant P&L and financial performance.
• Communicate company initiatives to restaurant teams.
• Own career development and performance management (MSM).
• Utilize Pizza Hut training materials and courses.
• Ensure safety and health compliance.
• Maintain a clean, organized restaurant.
• Demonstrate area knowledge.
• Manage vendor relationships and brand stewardship.

Skills

Leadership

Customer service

Communication

General Management mindset

Education

Serv Safe Certified

MSM Course 10

Tools

Microsoft Office

Job description

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary

Reports to District Manager -

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary

Reports to District Manager - Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Pay Rate(If Applicable)

Duties/Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
• Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
• Develop a Store Team that Has High Customer Satisfaction Results
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Work with District Manager to Keep Facility Up to Standard and in Good Repair
• Responsible for Restaurant P&L Management
• Evaluate and Improve Operational and Financial Performance of Restaurant
• Communicate Company Initiatives and Programs to Restaurant Teams
• Own the Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Demonstrate Trade Area Knowledge
• Manage and Maintain Positive Vendor Relationships
• Brand Steward for Pizza Hut Brand
• Maintain Restaurant Calendar
• Manages and adheres to Tasty Hut, LLC Handbook and Policies
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM Course 10
• Proficient at Microsoft Office
• Lead On! General Manager and Computer basics
• Reliable Transportation
• Communicate, Give Feedback
• Valid Driver's License and Car Insurance Required
• Adhere to GM Schedule Requirements (Peak Hours)
• Motor Vehicle Record Check