General Manager

StepStone Hospitality; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

StepStone Hospitality is hiring for a leadership position at the Le Meridian Indianapolis Hotel in Indianapolis, IN. This role involves overseeing hotel operations, developing financial plans, and supporting employee development. Candidates must have English proficiency and a proactive approach to human resources.

The ideal candidate will thrive in a supportive environment committed to excellence and teamwork. Responsibilities also include regular communication with owners regarding budgets and forecasts, ensuring quality standards, and maintaining a safe environment for all guests and employees.

Qualifications

• Comprehensive knowledge of the English language for effective communication.
• Proactive human resources function to motivate and train associates.
• Follow StepStone and hotel policies and procedures.

Responsibilities

• Supervise hiring, training, and evaluation processes.
• Provide leadership and support to management.
• Develop financial and operational plans for the hotel.

Job description

If you are looking for a challenge that will allow your creativity to flow, your experience to shine, and your leadership to move center stage, than consider joining the Le Meridian Indianapolis Hotel in Indianapolis, IN.

Who We Are:

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
• Provide support to managers in employee development
• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
• Maintain professional and positive relationship with owners
• Oversee all operational aspects of the hotel including assisting in departments where needed
• Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
• Prepare annual hotel/operation budget.
• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.
• Other duties as assigned

Requirements:

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
• Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
• Effectively communicate and coordinate with all departments during functions.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.

We are an Equal Opportunity Employer.