General Manager

Hyper Kidz Bolingbrook; Illinois; On-site; USD 70,000 - 98,000; Full time

Job summary

Hyper Kidz Bolingbrook is seeking a General Manager to lead the facility's day-to-day operations and drive budget and sales goals. The role includes directing staff, ensuring service standards, and maintaining safety and security across all activities.

The GM will oversee scheduling, recruitment, training, and performance management, while collaborating with owners to implement marketing strategies and maintain strong community presence.

Responsibilities

• Plan and direct daily operations and staff activities to meet goals
• Recruit, hire, train, and supervise employees
• Develop and manage budgets and report to owners
• Maintain records and ensure guest safety and service standards
• Oversee payroll, taxes, and incentives with accuracy
• Review sales reports and drive optimization of marketing and promotions
• Coordinate with landlords, co-tenants, and cross-promotional partners
• Ensure compliance with safety regulations and play area operations

Job description

Job Description

Job Description

JOB TITLE: GENERAL MANAGER

REPORTS TO: OWNERS

Objective: To plan, direct, and coordinate all of the general and day-to-day operations of Hyper Kidz. The General Manager is in charge of the entire facility and the employees that work within. The General Manager makes sure Hyper Kidz runs smoothly, and cleanly, and meets budget and sales goals.

JOB RESPONSIBILITIES

• Plan and promote the daily schedule of employees and the business as needed
• Recruit, interview, hire, train, coordinate, and discipline employees as needed
• Create and maintain budgets, and coordinate with and report to Owners of the company
• Ensure that professional records are kept in the event of guest service deficiencies, complaints, incidents, or accidents
• Supervise the Hyper Kidz team in order to meet store and corporate objectives
• Ensure staff levels within the facility reflect the requirements of the guest occupancy
• Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz
• Ensure all associates are aware of the sales targets and that an aggressive online review and referral campaign is in place
• Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
• Measure staff performance and ensure all positive and negative feedback is communicated on an immediate and regular basis
• Ensure superior performance is recognized appropriately on a timely basis
• Ensure poor performance is recognized appropriately on a timely basis
• Ensure all marketing and promotional plans are executed and records of results are maintained
• Update and manage all social media accounts daily with various marketing strategies
• Respond to reviews and feedback as directed by Owners
• Ensure good communications are in place with Landlord and building co-tenants, and all cross-promotional opportunities are explored, and if appropriate, implemented
• Plan, develop, and execute promotional activities that are appropriate for the consistent and positive marketing of Hyper Kidz
• Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it operates
• Ensure that all day-to-day operational activities as detailed in the Hyper Kidz Operations Manual are effectively in place
• Manage, monitor, and control daily operations and recommend changes in policies as required
• Document all operational activities in accordance with report writing procedures
• Ensure the protection of all merchandise and food inventory, and ensure that the re-order process for both components is managed effectively
• Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at all times
• Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks
• Ensure the facility, including the play equipment is in safe operating condition at all times.
• Ensure the facility conforms to County fire and safety regulations.
• Ensure that the number of guests in the facility conforms to County fire and safety regulations.
• Promote the safety of all guests and staff and all times.
• Review sales reports on a daily basis and implement corrective action if required.
• Communicate daily with owners
• Balancing and reconciling payroll data
• Depositing and reporting taxes
• Calculating reimbursements, bonuses, overtime, and holiday pay
• Collecting, calculating, and entering data in order to maintain and update payroll information
• Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages
• Calculate party hosts’ tips and diffe