Manager

HyperKidz - Dallas; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Hyper Kidz in Dallas, Texas, is looking for a passionate General Manager to oversee daily operations and lead a high-performing team. The role involves developing strategies for revenue growth, hiring and training staff, and ensuring exceptional customer service. Ideal candidates will have 2+ years of management experience in retail, hospitality, or family attractions, with strong problem-solving and team-building skills. This position offers an opportunity to create memorable experiences for children while positively impacting the community.

Qualifications

• 2+ years of experience in retail or hospitality management.
• Proven ability to lead teams in a customer-focused environment.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Oversee daily operations and drive revenue growth.
• Hire, train, and develop a strong team.
• Develop and execute marketing strategies to engage customers.

Skills

Leadership

Customer service

Team building

Marketing

Problem-solving

Tools

POS systems

Microsoft Office

Inventory management software

Job description

Are you a dynamic leader with a passion for creating memorable experiences? Hyper Kidz, the ultimate indoor playground for children, is seeking a General Manager to oversee daily operations, drive revenue growth, and lead a high‑performing team. This role is perfect for a hands‑on, results‑driven leader who thrives in a fast‑paced environment and is committed to delivering exceptional customer service.

Key Responsibilities

• S.M.A.R.T. Growth Planning: Develop and execute strategies to drive revenue in B2C (walk‑ins, parties), B2B (private schools, daycares), and B2G (public school field trips) markets.
• 90‑Day Efficient Action Plan: Set and achieve operational goals within structured timeframes to enhance efficiency and guest satisfaction.
• Recruiter & Team Builder: Hire, train, and develop a strong team to ensure outstanding customer experiences.
• Performance Evaluations: Conduct regular performance reviews and implement staff improvement plans.
• Reward High Performers / Replace Low Performers: Foster a high-performance culture by recognizing top talent and making tough decisions when necessary.
• Community‑Driven Marketer: Build partnerships with local organizations, schools, and businesses to drive customer engagement.
• Technology Proficiency: Utilize point‑of‑sale (POS) systems, scheduling software, and social media platforms to streamline operations.
• Vendor & Inventory Management: Maintain supplier relationships, manage inventory levels, and ensure cost‑effective procurement.
• Accountability & Transparency: Oversee financial reporting, cash handling, and adherence to company policies.
• Empowerment Skills: Motivate and mentor staff, fostering a culture of ownership and accountability.

Minimum Qualifications

• 2+ years of experience in retail, hospitality, entertainment, or family attractions management.
• Proven ability to hire, train, and lead teams in a fast‑paced, customer‑focused environment.
• Strong problem‑solving and conflict‑resolution skills to handle guest and employee concerns effectively.
• Experience managing schedules, budgets, and inventory with a focus on cost control.
• Basic proficiency in Microsoft Office, POS systems, and social media platforms.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Must be able to lift up to 30 lbs and be on your feet for extended periods.

Preferred Qualifications

• 3+ years of experience in family entertainment, event management, or multi‑unit operations.
• Experience growing revenue through marketing, outreach, and community engagement.
• Strong knowledge of KPIs, financial reports, and business growth strategies.
• Demonstrated success in staff development and team culture‑building.
• Familiarity with inventory management software and digital marketing tools.

Why Join Hyper Kidz?

At Hyper Kidz, we believe in creating magical experiences for children while fostering a fun and rewarding work environment. As General Manager, you'll play a pivotal role in shaping our location's success and positively impacting the community. If you’re a motivated leader who thrives in an energetic, family‑friendly environment, apply today and help us take Hyper Kidz to the next level!