General Manager

L5 Be Brave LLC | Kidstrong; Powell (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

KidStrong is seeking a General Manager to lead the center, develop the coaching team, and drive exceptional experiences for kids and families. You will own operations, drive sales, and manage staff, scheduling, and events.

The role requires strong leadership, coaching, and relationship-building skills, with responsibility for performance metrics and staff development.

Qualifications

• Athletic or coaching background with kids 15 months–11 years.
• Complete Coach Certification through HQ Training and Certification team.
• Experience with LearnUpon and HQ training platforms.

Responsibilities

• Understand center KPIs and financials to guide decisions.
• Maintain relationships with KidStrong families and provide excellent service.
• Oversee center-level initiatives (maintenance, training, brand consistency).
• Schedule, promote, and sell events to maximize center profitability.
• Lead and develop coaching staff through training and evaluations.
• Run weekly leadership meetings focusing on culture, product, and performance.

Skills

Coaching background

Leadership experience

Communication with parents

Management experience

Athletic background

Tools

LearnUpon

ZenPlanner

CareerPlug

ADP

FranConnect

Job description

Reports To: KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Title: KidStrong General Manager

Center:

Reports To: KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

RESPONSIBILITIES:

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.
• Manage center-level employee issues and manage appropriate documentation.
• The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.
• Set and communicate coach schedules using appropriate scheduling and communication platforms.
• Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
• Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
• Ensure candidates complete all paperwork to comply with company policy and law.
• Lead coaching candidates through the training process and required evaluations.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Lead Center level staff meetings focused on - development, productivity, programming, and product.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Attend weekly leadership meetings.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Create positive interactions with students and families before, during, and after class.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Lead monthly center staff meetings focused on culture, development, product, and performance.
• Approximately 3-5 coaching hours per week

SKILLS/QUALIFICATIONS

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.

CPR certified.

Sphere of Interaction
This position will supervise the AGM, Lead Coach, and coaches. The General Manager will consistently lead and mentor their team. Communication and interpersonal skills are essential. The General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

High Standards
Establishes and holds high standards