General Manager

Common Bond Bistro & Bakery; Houston (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Referral program

Employee discount

Job summary

Common Bond Cafe in Houston seeks a General Manager to lead daily operations at Heights Bistro, driving guest satisfaction and financial performance. You will manage staffing, training, scheduling, and vendor relations while upholding our standards of hospitality and quality.

You will oversee a high-volume restaurant, ensure compliance with ServSafe guidelines, and coach a team to deliver exceptional service in a fast-paced environment. Competitive salary and comprehensive benefits are provided.

Qualifications

• Minimum 3 years of Restaurant General Management in a high-volume setting.
• Proven ability to train and develop staff.
• Strong focus on hospitality and guest service.
• Ability to coach and lead teams effectively.
• Able to work 50 hours per week and handle physical tasks.
• Must maintain ServSafe standards.

Responsibilities

• Meet and exceed financial and profitability goals.
• Adhere to standards to increase sales and minimize costs.
• Complete invoicing, reporting, and payroll duties on time.
• Manage facility operations with hospitality and excellence.
• Build community relations and ensure guest satisfaction.
• Enforce sanitation and safety across kitchen and dining areas.
• Oversee staffing plans, scheduling, and shift coverage.
• Direct hiring, onboarding, and ongoing employee development.

Skills

GM experience

Customer service

Training others

Coaching

Shift management

Lifting 50 lbs

Education

High school diploma

Tools

ServSafe certified

Job description

• Common Bond Cafe Careers
• Heights Bistro
• General Manager

General Manager

Full-time

High school degree

Starting at $60,000.00 per year

General Manager - Common Bond Cafe

Are you a highly skilled and motivated individual with a passion for exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have an immediate opening for a General Manager at Common Bond Cafe!

At Common Bond Cafe, we believe that good food has the power to bring people together. With 11 locations across Houston, we provide a space where the community can gather, bond, and enjoy delicious food, extraordinary pastries, and custom cakes. As the General Manager, you will play a crucial role in leading and driving the daily operations of our restaurant, ensuring a positive guest experience and fostering a great sense of teamwork.

Required Knowledge, Skills And Abilities

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment with a focus on exceptional customer service
• Ability to learn and train others on all aspects of the restaurant
• Ability to drive hospitality and inspire others to do so
• Must be able to coach and develop others
• Must always be able to work an 8-hour shift standing up; 50 hours per week
• Ability to lift up to 50 lbs.

Duties & Responsibilities

• Meet and exceed financial and profitability goals
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Manage the facility while upholding our standards of excellence and hospitality
• Establish and build community relations
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality of food preparation and service
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Work with main office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies
• Must be ServSafe certified
• Will uphold all ServSafe guidelines
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Ensure that proper security procedures are in place to protect employees, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts
• Investigate and resolve complaints concerning food quality and service
• Provide direction to employees regarding operational and procedural issues. Interview hourly employees.
• Direct hiring, supervision, development and, when necessary
• Conduct orientation and new hire training, explain the Common Bond Philosophy, and oversee the training of new employees
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting annual performance reviews
• Manages team members fairly and take a personal interest in knowing all team members
• Project a positive and motivated attitude among team members
• Coach and counsel team members in a timely manner and in accordance with company policy

Reports to:

Director of Operations

FLSA Status:

Exempt

Location:

Heights Bistro 449 W 19th St, Houston, TX 77008, USA

If you are a talented and motivated individual who thrives in a fun and loving environment, this is the perfect opportunity for you! Join our team at Common Bond Cafe and enjoy a competitive salary starting at $60,000, along with a comprehensive benefits package including paid time off, health insurance, dental insurance, vision insurance, life insurance, disability insurance, 401k with matching, referral program, and employee discount.

Work schedule

• 10 hour shift

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Common Bond Cafe - Heights Bistro 449 W 19th St, Houston, TX 77008, USA