General Manager

Flexcar; Houston (TX); On-site; USD 79,000 - 108,000; Full time

Benefits offered by this job

Flexible PTO

401(k) match from day one

Healthcare coverage

Discounted employee rate

Job summary

Flexcar is seeking a Site Manager to lead day-to-day operations at our Houston hub. You’ll drive operational excellence, manage P&L, oversee fleet readiness, staffing, vendor relationships, and ensure on-time fulfillment and a superior member experience seven days a week.

The role requires strong leadership, cost awareness, data-driven decisions, and a hands-on approach in a fast-paced environment. You’ll collaborate with HQ and mentor a team to sustain continuous improvement.

Qualifications

• Urgency and energy in daily work with willingness to take on more responsibility.
• Holds themselves to high standards and takes pride in work.
• Clear, empathetic communication to build trust with customers and teammates.
• Learns quickly and applies feedback promptly.
• Comfortable with data, spreadsheets and problem solving.
• No task is beneath them; can troubleshoot and contribute hands-on.

Responsibilities

• Oversee daily hub operations, fleet readiness, schedules, and vendor relationships
• Own the performance of the location including hiring, training, and team leadership
• Manage local P&L costs to drive profitability and sustainable growth
• Ensure consistent execution across service, fleet, and member experience
• Monitor KPIs like inventory availability, turnaround times, and NPS
• Deliver exceptional member experience with clean cars and timely orders
• Maintain a safe, clean site aligned with brand standards
• Collaborate with HQ to implement programs and improvements
• Role may focus as GM or Fleet/Member Experience Manager depending on needs

Skills

Drive & Work Ethic

Pursuit of Excellence

People Skills

Coachable & Curious

Analytical Thinking

Grit & Humility

Job description

Job Title: General Manager- Site Lead

Location: Houston, TX (Onsite)

Employment Type: Full-Time

Classification: Exempt

Compensation: $79,000- $108,000 - Bonus (Full Benefits Day One)

Who we are;

Flexcaris completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operationalexpertisewith technology, data, and AI,we’retransforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Job Summary

Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities—7 days a week. The Site Manager will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.

Who We’re Looking For

• Drive & Work Ethic– Brings urgency and energy every day. Excited about taking onadditionalresponsibility.
• Pursuit of Excellence–Holds themselvestohigh standards. Never settles for good enough. Takespride in their work.
• People Skills– Communicates with clarity and empathy.Buildstrust with customers and teammates in moments that matter.
• Coachable & Curious– Learns fast. Applies feedback quickly. Never satisfied—always looking to improve.
• Analytical Thinking– Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.
• Grit & Humility– No job is beneath them. They jump in—whetherit’stroubleshooting a tech issue or washing a car.

What You’ll Do

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
• Own the full performance of aFlexcarlocation — including hiring, training, and leading the team
• Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
• Ensure consistent execution across service, fleet, member experience, and inventory
• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
• Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
• Maintain a clean, safe, and efficient physical site that meetsFlexcarbrand standards
• Collaborate with HQ teams to implement new programs and identify operational improvements
• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

Your Core KPIs

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

What Tops Off the Tank

• Rest & Relaxation: Flexible PTO policy.
• Future Savings: Benefit from a 401(k) plan with company match from day one.
• Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly Pay
• And other amazing perks!

Disclaimer:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.