General Manager

CKE Restaurants; Hendersonville (MA); On-site; USD 55,000 - 90,000; Full time

Job summary

CKE Restaurants is seeking an experienced restaurant manager to oversee daily operations, guest service, and staff performance. The role focuses on delivering exceptional guest experiences, controlling labor costs, and executing the business plan for the restaurant.

The ideal candidate will have 3–5 years in management (preferably in restaurants), strong communication skills, and the ability to lead teams, train staff, and uphold safety standards.

Qualifications

• High school diploma or equivalent.
• 3–5 years in a management position, preferably restaurant experience.
• Able to work a 47.5–50 hour work week with flexible hours.
• Able to work the days and hours designated by leadership.
• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P&L management.
• Organizational, planning and time management.
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills.

Responsibilities

• Hire high quality people who demonstrate and ensure consistent Guest satisfaction.
• Train, coach and provide regular performance feedback.
• Develops and executes the business plan for the restaurant.
• Utilizes labor effectively to meet budget.
• Enforces all labor laws and health/safety requirements.
• Models and encourages company values and Guest focus.

Skills

Computer basics

P&L management

Organizational skills

Team building

Problem solving

Communication skills

Education

High school diploma

Job description

Essential Functions:

• Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to Guest concerns.
• Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensures all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
• Continuously improves the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective)
• Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
• Utilizes labor effectively to meet budget.
• Responsible for financial results
• Executes company-wide marketing programs
• Enforces all labor laws (federal, state and local).
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
• Models and encourages CKE shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications - External

EDUCATION

High school diploma or equivalent.

EXPERIENCE

3 – 5 years in management position (preferably restaurant experience)

HOURS

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.

SKILLS & ABILITIES

• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
• Organizational, planning and time management
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills.

PHYSICAL ABILITIES:

• Work long hours.
• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products.