General Manager

CKE Restaurants, Inc.; Crossville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Restaurant Manager to create an exceptional Guest experience while leading a team of employees. This role emphasizes the importance of high-quality service and employee empowerment, ensuring that all staff members are trained to deliver total Guest satisfaction. The ideal candidate will have a strong background in restaurant management, financial acumen, and excellent communication skills. If you are passionate about fostering a fun and productive work environment while achieving financial goals, this position offers a fantastic opportunity to make a significant impact.

Qualifications

• 3-5 years in a management position, preferably in a restaurant.
• Strong financial and analytical skills for budgeting and planning.

Responsibilities

• Ensure a positive Guest service experience and manage employee performance.
• Develop and execute business plans for restaurant operations.

Skills

Financial/analytical aptitude

Organizational skills

Time management

Verbal communication

Written communication

Basic computer knowledge

Education

High school diploma or equivalent

Job description

Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.

Responds positively and quickly to Guest concerns.

Hires high quality people who demonstrate and ensure consistent Guest satisfaction.

Ensures all employees are trained and empowered to deliver total Guest satisfaction.

Evaluates each employee’s ability to maintain high levels of Guest satisfaction.

Continuously improves the skills, knowledge and morale of all employees.

Train, coach and provide regular performance feedback (positive and corrective).

Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.

Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.

Utilizes labor effectively to meet budget.

Responsible for financial results.

Executes company-wide marketing programs.

Enforces all labor laws (federal, state and local).

Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.

Models and encourages CKE shared values.

Is completely focused on and driven by the Guest.

Is of high personal integrity and treats all employees with honesty, respect and dignity.

Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications - External

EDUCATION

High school diploma or equivalent.

EXPERIENCE

3 – 5 years in management position (preferably restaurant experience).

HOURS

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.

SKILLS & ABILITIES

Basic knowledge of computers.

Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.

Organizational, planning and time management.

Good verbal and written communication skills.

PHYSICAL ABILITIES:

Work long hours.

Stand for long periods of time.

Work around others in close quarters.

Move throughout the restaurant and observe restaurant operations and employee work performance.

Able to lift 50 – 75 pounds comfortably.

Work with various cleaning products.