General Manager

PCRK Group (Massage Envy); Hamilton (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a General Manager, where your leadership will inspire a dedicated team to provide exceptional services. This role emphasizes coaching, operational excellence, and fostering a culture of compassion and teamwork. You will be responsible for driving performance, managing staff, and ensuring compliance while creating a welcoming environment for clients. With a focus on personal and professional growth, this position offers a unique opportunity to lead in an industry-leading wellness provider. If you are passionate about helping others and thrive in a dynamic environment, we want to hear from you!

Benefits

Base Salary

Generous Commissions

Bonus Opportunities

Excellent Medical Plans

Dental & Vision Insurance

Paid Time Off

Comprehensive 401k Package

40% Discount on Products

Free Massage/Skincare Services Monthly

Qualifications

• Strong analytical and communication skills are essential.
• Experience in leadership roles, preferably in spa or sales management.
• Proficiency in Microsoft Office tools is required.

Responsibilities

• Coach and develop team members to meet performance goals.
• Monitor staffing levels and ensure compliance with regulations.
• Facilitate resolution of customer service issues effectively.

Skills

Analytical Skills

Communication Skills

Leadership Experience

Understanding of Profit & Loss

Soft Skills Training

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

2 days ago Be among the first 25 applicants

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!

At Massage Envy (PCRK Group), we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.

At Massage Envy, we are always looking for great talent and are looking for a person who thrives in an environment dedicated to making people feel their best.

Responsibilities:

• Understand, believe in, and uphold Massage Envy's Mission, Vision and Values
• Ensures their location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements)
• Monitor staffing levels across all departments and to ensure all positions are staffed appropriately.
• Coach, develop, and retrain under performers in sales and service expectations
• Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
• Continuously train team on soft skills, business acumen, and metrics to strive for professional development
• Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
• Promotes and implements new products, services, and initiatives
• Responsible for location's payroll entry and inventory management
• Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
• Host monthly Performance Coaching Plans and partner with Area Director to celebrate performance wins and address performance concerns
  
  
  

Don't miss this opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry!

Requirements

• Strong analytical and communications skills
• Comprehensive understanding of Profit & Loss statements
• Experience in a leadership role (Spa/Sale management preferred, but not required)
• Proficiency in Microsoft Word, Excel, PowerPoint
• Strong communication and people skills
  
  
  

Benefits

• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• 40% discount on products
• Free massage/skincare services monthly
  
  
  

Location: Bridgewater Falls- 3417 Princeton Rd #127, Hamilton, OH 45011

ROP: $50,000 - $60,000 Annually DOE + Bonus Potential

If you're ready to lead the charge to help people feel their best, we can't wait to meet you!

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities.

• ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at PCRK Group (Massage Envy) by 2x

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