General Manager

Confidential; Greensboro (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

Confidential is seeking an experienced General Manager to lead all site operations with a primary focus on Parts & Service sales. The GM will shape sales strategy, drive growth, and ensure the retention of customers and employees in a boiler parts, service, and rentals environment.

Reporting to corporate sales, HR and finance, the GM will manage a team of senior service technicians, enforce safety, measure KPIs, and deliver profitability and expansion plans.

Qualifications

• Experience leading sales in a boiler parts/service environment preferred.
• Proven ability to drive growth and improve operational efficiency.
• Strong leadership and credibility with staff and customers.

Responsibilities

• Drive sales growth for Parts & Service and manage a senior service technician team.
• Maintain a safety-first culture and meet financial/operating objectives.
• Expand customer base and ensure high customer satisfaction.
• Collaborate with Corporate Sales, HR and Finance.
• Hire, train and develop staff; conduct performance reviews.
• Improve processes and align KPIs with goals.
• Monitor operations data and perform variance analysis.
• Support growth planning and potential acquisitions.

Job description

The General Manager (“GM”) leads all aspects of business operations at the site with a primary focus on selling Parts & Service. The broader responsibilities of the role include sales strategy development, execution, and deployment, as well as organic and (input to) acquisitive growth in the location. The General Manager will provide leadership to all personnel, ensuring the existing customer base and employees are retained, new customers are acquired, and the companies product and services are effectively sold. This is an experienced leader with a proven track record of gaining credibility from his / her team and customers, driving process improvement and results within a boiler parts, service, and rentals operational setting.

Major Duties & Responsibilities:

The General Manager is responsible for driving sales growth and managing a team of senior service technicians within a customer focused boiler, parts, service, and rentals environment. Working through their team and in collaboration with Corporate Sales, Human Resources and Finance, the GM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction, and driving profitable growth and expansion.

To accomplish this they:

• Reinforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers field service quality, Service Technician engagement, sales, and gross margins.
• Continuously engage with customers in order to prospect, advance, and close new business as well as grow the number of clients for Parts & Service offerings. Meet or exceed sales targets for Parts & Service sales.
• Focus on the retention and development of customers and employees. Working with the U.S. Sales & Service and the Director of Technical Services, train service technicians in coiled tube boiler maintenance, service, and new unit quotation support.
• Determine staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Continuously evaluate current business processes and systems for improvement opportunities. Ensure appropriate KPI’s are in place and that they are aligned with employee goals and objectives.
• Participate in monthly performance operating rhythm and is prepared to provide variance analysis as well as gap closure responses relating to operational and financial measures.
• Review operational performance data (e.g., safety, quality, quotation backlog, order activity, order fulfillment against customer commitment) in order to monitor and measure productivity, goal progress, and work activity.
• Meet annual operational and financial goals and objectives.
• Provide input to growth planning, participate in acquisition target identification