General Manager

McAlister's Deli | Bluegrass Hospitality; Georgetown (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Bluegrass Hospitality is seeking a General Manager for McAlister’s Deli in Kentucky to lead daily operations, ensure great food, accurate execution, and a warm guest experience.

You’ll coach and motivate teams, manage performance to brand standards, and support recruiting, training, and scheduling while maintaining cleanliness, safety, and guest satisfaction. The ideal candidate embraces ownership mindset and high energy.

Qualifications

• Experience leading restaurant operations.
• Strong customer service orientation.
• Ability to coach and develop staff.
• Ability to manage financial performance.
• Willingness to travel overnight as needed.

Responsibilities

• Lead daily operations to ensure great food, accurate execution, and a smooth, welcoming guest experience.
• Coach and motivate team members to deliver friendly, consistent service.
• Manage performance to meet operational and brand standards.
• Support recruiting, training, scheduling, and shift leadership to keep the restaurant running strong.
• Monitor cleanliness, safety, and compliance while maintaining high standards at all times.
• Use financial and operational insights to support growth and profitability.

Skills

Leadership

Staff coaching

Customer service

Financial acumen

Problem solving

Job description

General Manager

At McAlister’s Deli, guests come for fresh flavors, fast service, and a warm, welcoming place to enjoy a meal. We’re more than a deli—we’re a neighborhood favorite known for great food, friendly faces, and a consistent experience from open to close. As our General Manager, you’ll lead the daily operations that turn every visit into a positive, memorable experience.

We’re looking for an energetic, guest-focused, experienced leader who takes pride in coaching teams, delivering results, and maintaining a clean, welcoming restaurant every day. If you’re ready to bring an ownership mindset, high standards, and strong people leadership to a growing organization, we’d love to hear from you.

General Job Requirements

• Ability to perform all job functions safely and in accordance with company standards.

• Commitment to providing outstanding customer service and ensuring guest satisfaction.

• Ability to lead, direct, and coach staff in a professional and effective manner.

• Meet company performance standards and expectations for the role.

• Participate in all company training and orientations, which may include overnight travel.

• Ability to work the assigned schedule and required time commitments.

• Ability to lift at least 40 pounds and maintain the physical ability and stamina required for management duties.

Specific Job Requirements

• Ownership mentality: Takes initiative, stays accountable, and drives continuous improvement.

• Problem-solving and decision-making: Applies rational thinking to resolve practical challenges across a variety of situations.

• Financial leadership: Understands restaurant financial goals and works to achieve them while maintaining exceptional guest service.

• Cleanliness and compliance: Maintains restaurant cleanliness standards set by the Department of Health and Bluegrass Hospitality.

• Clear communication and coaching: Communicates goals effectively to employees and guides the team toward the best ways to execute them.

What You’ll Do

• Lead daily operations to ensure great food, accurate execution, and a smooth, welcoming guest experience.

• Coach and motivate team members to deliver friendly, consistent service.

• Manage performance to meet operational and brand standards.

• Support recruiting, training, scheduling, and shift leadership to keep the restaurant running strong.

• Monitor cleanliness, safety, and compliance while maintaining high standards at all times.

• Use financial and operational insights to support growth and profitability.

About Bluegrass Hospitality (McAlister’s Deli Franchise)

Bluegrass Hospitality, Inc. is the newest McAlister’s Deli franchisee in Kentucky. While our company is young, our leadership team brings over 30 years of combined McAlister’s experience. We have aggressive development plans for the Kentucky market and are building a culture that values great effort, rewards outstanding leadership, and supports a healthy work-life balance.

We’re only as strong as the people on our team. If you’re smart, goal-oriented, and high-integrity with high energy and an ownership mindset, you’ll fit right in.