General Manager

HHM Hotels; Fort Worth (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses

Wellness Program

Education

Tech Reimbursement

Job summary

HHM Hotels in Fort Worth seeks a General Manager to direct daily operations at the Kimpton Harper Hotel, maximizing profitability, maintaining operational excellence, and upholding Kimpton’s guest-centric culture.

You will lead a diverse team, set expectations, drive guest satisfaction, and oversee front office, housekeeping, and maintenance while developing revenue strategies.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or related field.
• Previous hotel management experience is required.

Responsibilities

• Lead, mentor, and manage a diverse hotel team to achieve high performance.
• Oversee hotel operations across front office, housekeeping, and maintenance to ensure efficiency.
• Develop and execute revenue strategies to maximize profitability and control expenses.
• Ensure guest satisfaction through service standards and swift issue resolution.
• Champion employee development and continuous learning.

Skills

Leadership

Guest Experience

Financial Performance

Operational Excellence

Employee Development

Education

Associate or Bachelor’s Degree in Business, Hospitality or related field

Job description

Overview

Opportunity: General Manager

Direct daily hotel operations at the Kimpton Harper Hotel to maximize profitability, maintain operational excellence, and uphold Kimpton’s signature guest-centric culture.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.