General Manager

Orchard Valley Golf Course; Flagstaff (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits – Medical, Dental,

Vision coverage

401(k) with employer match

Paid time off (PTO)

Job summary

Flagstaff Ranch Golf Club in Flagstaff, AZ, seeks a General Manager to lead all club operations and member relations. You will oversee budgets, staff development, and facility planning, while collaborating with boards, committees, and the POA/HOA. A PGA/LPGA Class A certification and private club experience are highly valued.

The GM will drive service excellence, financial performance, and program execution across golf, dining, and member events, with weekend/holiday flexibility as needed.

Qualifications

• Bachelor's degree or equivalent in a related field or combination of education and experience.
• PGA/LPGA Class A certification is preferred or required for leadership in a golf facility.
• Experience in private club or hospitality operations is highly valued.

Responsibilities

• Provide leadership and strategic direction for all club operations and member experience.
• Develop and manage annual operating and capital budgets and financial reporting.
• Lead, mentor, and develop department leaders and staff.
• Ensure compliance with HR policies, safety standards, and regulations.
• Oversee maintenance and long-term planning of facilities and assets.
• Collaborate with department leaders on golf, food & beverage, and amenities.
• Partner with leadership on marketing, membership, and community initiatives.
• Foster a service-focused culture and strong relationships with members and the community.

Skills

Leadership

Budgeting

Strategic direction

Team development

HR policies

Marketing & community

Member relations

Facilities management

Operations management

Board collaboration

Education

Bachelor's degree or equivalent

PGA/LPGA Class A

Job description

Flagstaff Ranch Golf Club, located in Flagstaff, Arizona , is pleased to announce an excellent career opportunity for General Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, youll contribute to a global leader in golf and community management.

Troon is looking to fill the key leadership role of General Manager at Flagstaff Ranch Golf Club, a member-owned private club located at an elevation of 7,238 feet among the Ponderosa Pines of Northern Arizona. Founded in 2003, the Club features a Jerry Pate-designed golf course that takes full advantage of the beauty of its mountain setting with dramatic elevation changes and views for hundreds of miles. The 7,160-yard, par-71 course is considered one of the states top layouts, ranked No. 16 in Arizona on Golfweeks recently released Best Private Clubs state-by-state ranking.

The Clubs clubhouse is currently under an $11 million dollar renovation, set to reopen in June of 2027. The state-of-the-art renovation includes enhanced and diverse dining spaces, two indoor outdoor bars, multi-purpose room, private boardroom, golf simulator, member locker rooms and more. With this new clubhouse, an exciting rebranded service approach will be led by the GM and management team. Flagstaff Ranch homeowners enjoy additional amenities including a Community Center with a well-equipped fitness center, offering member fitness classes, outdoor grills, tennis and pickleball courts, a basketball courts and playgrounds for the kids. Flagstaff Ranchs pool facility is equipped with a kids pool, a large pool for swimming and a spa. For more information, please visit: Flagstaff Ranch Golf Club

Ideal candidates are to have a genuine passion for property management and leadership. As General Manager, you will be responsible for directing and overseeing all aspects of the club and facility, including its activities and relationships between members, board, committees, associates, and community. Maintaining a strong and collaborative relationship with the POA/HOA is imperative, and experience in like settings is ideal. This position has the ultimate responsibility for maximum member satisfaction, sound financial performance and board-collaborative capital planning. Member engagement, and the ability and passion for creating a strong team culture is priority. Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed. Previous supervisory experience is a requirement for the position.

Essential Duties:

• Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.
• Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.
• Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.
• Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and drive business growth.
• Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community.
• Directly supervise department leaders.
• Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.
• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Education/Experience:

• Bachelors degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands:

• Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

• Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

• Class A member of PGA/LPGA member

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.

Benefits & Other Compensation:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .