General Manager

Papa John's USA, Inc.; Fayetteville (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Papa John’s USA, Inc. in Fayetteville, NC is seeking an experienced Restaurant General Manager to lead daily shift operations, hiring, onboarding, and training while driving performance and customer satisfaction.

You will supervise restaurant team members and delivery drivers, ensuring quality, safety, and adherence to brand standards in a high‑volume setting. This role demands strong leadership and the ability to coach staff for exceptional service.

Qualifications

• High school diploma or equivalent required.
• Serv-Safe/Local/State Food Service Certification.
• Proven restaurant management or supervision experience preferred.
• Driver’s license and reliable vehicle for site operations.
• Bilingual in certain markets is a plus.

Responsibilities

• Provide quality products by training and supervising team members and drivers.
• Oversee hiring, onboarding, and training of restaurant staff.
• Manage shift operations and enforce company policies and standards.
• In the absence of GM, oversee all restaurant functions to maintain quality and service.
• Coach and develop employees, address performance issues, and ensure safety compliance.
• Support achievement of sales goals through customer service and product quality.
• Execute shift-level financial controls and cash management.

Skills

Leadership

Communication

Problem solving

Customer service

Independent work

Reliability

Education

High School Diploma or equivalent

Serv-Safe Certification

Tools

POS systems

ATS

Web-based scheduling

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today! Responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of restaurant team members and delivery drivers (including authority to take corrective action up to and including employment separation), and supporting the daily operations of the restaurant, ensuring that the team delivers the required tasks with the highest quality and standards. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of shift operations and adherence to all company policies, procedures, programs, and systems.

Job Purpose:

(high-level summary of why position exists and what value it brings to the organization) This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

Duties and Responsibilities:

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring restaurant is clean and meets safety and security standards at all times.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule.
• In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.
• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
• Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift level financial controls and cash management responsibilities.

Functional Skills: Education, Experience & Certifications

• Communicates effectively and candidly
• Problem Solving; ability to use logic to solve problems with effective solutions
• Strong leadership, motivational, and people skills
• Proven customer service experience as a manager
• Ability to work independently with minimal supervision, while delivering results and contributing to team goals
• Dependability/Reliability and Task oriented: Follow through on commitments, timely delivery on projects, assigned tasks, etc.
• Flexibility: Willing to perform a wide range of tasks, positively responds to changes in direction and priorities, and accepts new challenges, responsibilities and assignments
• Successful restaurant management or supervision experience preferred
• High school diploma (or equivalent) required
• Serv-Safe/Local/State Food Service Certification
• Cash management skills
• Bilingual in certain markets
• Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
• Familiarity with restaurant management software, like POS, ATS and web-based scheduling preferred

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John’s is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish). Papa John's is an affirmative action and equal opportunity employer. For more information please click on the following PDF. See terms & conditions for site use. At Papa John’s, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you’re a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.