General Manager

Papa Johns; Fayetteville (NC); On-site; USD 52,000 - 64,000; Full time

Job summary

Papa John’s in Fayetteville is seeking a hands-on Restaurant Manager to lead shift operations, hiring, onboarding and training of team members and delivery drivers. You’ll ensure quality products, strong customer service, and adherence to company policies in a high-volume setting.

You’ll supervise staff, coach performance, manage attendance and ensure cash controls while driving sales and profits. A high school diploma and food service certification are preferred.

Qualifications

• High school diploma (or equivalent) required.
• Serv-Safe/Local/State Food Service Certification preferred.
• Cash management skills are beneficial.

Responsibilities

• Oversee shift management, hiring/firing, onboarding, training and development.
• Supervise restaurant team members and delivery drivers; take corrective action as needed.
• Ensure daily operations meet Papa John’s quality standards and policies.
• Recruit, train, and coach staff to achieve sales and service goals.
• Maintain cash controls and financial integrity at shift level.

Skills

Communicates effectively

Problem solving

Leadership

Customer service

Independence

Dependability

Flexibility

Restaurant management

Education

High school diploma

Serv-Safe/Local/State Food Service Certification

Tools

POS

ATS

Scheduling software

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of

restaurant team members and delivery drivers (including authority to take corrective action up to and including

employment separation), and supporting the daily operations of the restaurant, ensuring that the team delivers the

required tasks with the highest quality and standards. This is accomplished by being a self-sufficient leader, making

quality decisions, and instilling pride and accountability in team members. Other responsibilities include the

management of shift operations and adherence to all Company policies, procedures, programs, and systems.

Job Purpose: (high-level summary of why position exists and what value it brings to the organization)

This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective

action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and

delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity

restaurants and reports to the restaurant General Manager.

Duties and Responsibilities: (5-8 key activities and decisions for which this role is accountable)

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring restaurant is clean and meets safety and security standards at all times.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule.
• In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.
• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
• Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift level financial controls and cash management responsibilities.

Functional Skills: Education, Experience & Certifications

• Communicates effectively and candidly
• Problem Solving; ability to use logic to solve problems with effective solutions
• Strong leadership, motivational, and people skills Proven customer service experience as a manager
• Ability to work independently with minimal supervision, while delivering results and contributing to team goals
• Dependability/Reliability and Task oriented: Follow through on commitments, timely delivery on projects, assigned tasks, etc.
• Flexibility: Willing to perform a wide range of tasks, positively responds to changes in direction and priorities, and accepts new challenges, responsibilities and assignments
• Successful restaurant management or supervision

Experience Preferred

High school diploma (or equivalent) required

Serv-Safe/Local/State Food Service Certification

Cash management skills

Bilingual in certain markets

Must have a driver’s license valid under the laws of the

state(s) where the team member works, proof of

insurance, satisfactory vehicle and the ability to drive

Familiarity with restaurant management software, like

POS, ATS and web-based scheduling preferred

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Aff

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