General Manager

Papa John's USA, Inc.; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Papa John's USA, Inc. is seeking an Operations Manager to lead all functions of a Papa John’s restaurant, ensuring profitability and adherence to company policies.

The role requires strong leadership, planning, forecasting, and the ability to manage inventories, cash, and staffing. You will report to the General Manager where applicable and drive customer satisfaction through service excellence.

Qualifications

• Oversee all restaurant operations and profitability.
• Ensure compliance with federal, state and local laws and company policies.
• Coach and develop direct reports and conduct performance reviews.

Responsibilities

• Monitor product quality and customer service standards; address deficiencies.
• Respond promptly to customer concerns or issues.
• Solicit feedback to improve operations and brand loyalty.
• Oversee training and execution of quality standards.
• Recruit staff to meet staffing needs and ensure uniform/appearance compliance.
• Set and communicate performance expectations; conduct reviews.
• Document performance issues and take disciplinary action up to termination.
• Drive sales through local marketing and community presence.
• Manage profits by controlling labor, food, and controllable costs.

Skills

Leadership

Operations management

Forecasting

Customer service

Tools

FOCUS System

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today! Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state and local laws and ethical business practices. This position oversees all operational aspects of a Papa John’s restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Job Responsibilities

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
• Professionally and promptly respond to all customer concerns or issues.
• Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
• Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards.
• Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.
• Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
• Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency.
• Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System.
• Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.
• Execute administrative and cash management duties.
• Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
• Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish)

Papa John's is an Aff…? For more information please click on the following PDF. See terms & conditions for site use. At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you’re a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.