General Manager

Papa Johns; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Papa John's in Orlando is seeking an experienced Restaurant Shift Manager to oversee daily operations, hire and onboard team members, train staff, and drive performance. You will supervise restaurant team members and delivery drivers, ensuring quality, safety, and customer satisfaction during high-volume shifts.

You will lead shift leaders, coach for results, manage cash controls, and execute plans to meet sales goals while maintaining Papa John's standards and policies.

Qualifications

• High school diploma or equivalent required.
• Serv-Safe/Local/State Food Service Certification preferred.
• Cash handling experience desired.
• Must have a valid driver’s license and reliable vehicle where required.
• Familiarity with restaurant management software is a plus.

Responsibilities

• Oversee shift management, hiring/firing, onboarding and training of restaurant staff and drivers.
• Ensure quality products meet Papa John’s standards and reflect customer orders.
• Train and promote quality standards using Operations Manual and Team Member Handbook.
• Supervise non-exempt team members and drivers; manage schedule adherence.
• In GM absence, run all restaurant functions to maintain quality and service.
• Recruit customer-focused staff and maintain staffing levels to meet sales projections.

Skills

Effective communication

Problem solving

Leadership

Customer service management

Independent work

Dependability

Flexibility

Restaurant management experience

Education

High school diploma or equivalent

Tools

POS system

ATS

Web-based scheduling

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Purpose

This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

Duties and Responsibilities

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage Company’s assets by ensuring restaurant is clean and meets safety and security standards at all times.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during assigned work schedule.
• In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop team members; and support an atmosphere of teamwork, energy and fun.
• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
• Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant. Execute shift level financial controls and cash management responsibilities.

Functional Skills: Education, Experience & Certifications

• Communicates effectively and candidly
• Problem solving; ability to use logic to solve problems with effective solutions
• Strong leadership, motivational, and people skills
• Proven customer service experience as a manager
• Ability to work independently with minimal supervision, while delivering results and contributing to team goals
• Dependability/Reliability and Task oriented: Follow through on commitments, timely delivery on projects, assigned tasks, etc.
• Flexibility: Willing to perform a wide range of tasks, positively responds to changes in direction and priorities, and accepts new challenges, responsibilities and assignments
• Successful restaurant management or supervision

Experience Preferred

• High school diploma (or equivalent) required
• Serv‑Safe/Local/State Food Service Certification
• Cash management skills
• Bilingual in certain markets
• Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
• Familiarity with restaurant management software, like POS, ATS and web-based scheduling preferred

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E‑Verify Poster (English) – Right to Work Poster (English) – E‑Verify Poster (Spanish) – Right to Work Poster (Spanish). Papa John's is an affirmative action and equal opportunity employer. For more information please click on the following PDF. See terms & conditions for site use.