General Manager

URGE FITNESS; Falls Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Gym membership

Tiered Health Benefits: Medical, Dental & Vision

Paid Time Off

401(k) matching

Paid training

Employee discount

Job summary

A leading fitness establishment is looking for a passionate General Manager to join their team in Falls Township, Pennsylvania. This full-time position involves driving revenue, managing customer relationships, and overseeing daily operations. The ideal candidate will possess strong leadership skills and a desire to grow personally and professionally within the fitness industry. You will enjoy benefits such as a free gym membership, health benefits, and ongoing paid training. Join a vibrant team dedicated to changing lives!

Qualifications

• 2+ years of leadership and people management of large cross-functional teams.
• Ability to maintain valid CPR/AED certification.
• Full-time availability including evenings and weekends.

Responsibilities

• Drive revenue and customer satisfaction through effective management.
• Recruit, train, and develop a high-performing sales team.
• Monitor financial performance against key performance indicators.

Skills

Driving revenue

Customer service

Team development

Lead generation

Problem-solving

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

General Manager

Base pay range: $55,000.00/yr - $75,000.00/yr.

Job Description

When you work at the Best. Gym. Ever! You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at URGE FITNESS.

What We LOVE

• People.
• Fitness.
• Teamwork.
• Fun.
• Changing Lives.

What We Offer You

• Free Gym membership.
• Tiered Health Benefits: Medical, Dental & Vision.
• Paid Time Off accrual.
• Matching 401(k).
• Team builders, Leadership and Development training, all opportunities to advance.
• A fun work environment.

What We Look For in Our General Manager

• A record of success in driving revenue and customer service.
• The ability to hire, train, & develop a highly effective sales team.
• Ability to generate leads through local outreach initiatives.
• Competitive personality with a desire to win.
• A desire for personal/professional growth.
• Team-oriented individual.
• Outgoing personality.
• Organized and professional.
• Ability to take initiative and problem-solving skills.
• Efficient and effective communication skills.
• Full-time availability including evenings and weekend shifts.
• Maintain a valid CPR/AED certification at all times.

Financial Performance

• Attains team membership and personal training goals by executing all areas of The URGE FITNESS sales process creating the urgency to join.
• Generates dollars by collecting the maximum amount of revenues based on current club promotions.
• Monitors KPI’s to ensure that each of your Membership and Personal Training Advisors are achieving or exceeding our membership and Personal training sales objectives.
• Performs daily outreach to generate off-site leads, appointments and memberships.
• Sets individual and team goals and holds the team accountable to those goals.
• Contributes to the membership and personal training sales to ensure monthly goals are met.
• Your ability to create and sustain a culture of driving and grinding to achieve our membership and personal training revenue goal, while having fun, will dictate your success.

Team & People Management

• Maintains managerial oversight for overall club and staff (Front Desk Personnel, sales staff, trainers and Maintenance).
• Recruits, interviews and ultimately decides to hire new employees into the club.
• Schedules all front desk, childcare sales and personal trainers to ensure the club is staffed properly to hit their goals while staying within payroll budgets.
• Creates a positive and healthy workplace that fosters constant and never-ending improvement.
• Provides time to coach, train and develop each staff member's sales and customer service skills through practice and training.

Staff Management

• Brings the URGE FITNESS brand to life by connecting members to their areas of interest and assisting them with getting the most out of all services offered.
• Proactively manages and ensures resolution of member concerns and complaints.
• Assists the management staff to drive monthly and yearly financial performance of the club.
• Ensures the Sales Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards.

Facilities Management

• Conducts daily club walk-throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order, shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and overall facility meets URGE FITNESS standards and promotes our brand.

Communication

• Meets with the management team daily to strategize on how to get the club to goal.
• Participates in weekly and monthly staff meetings to reinforce team building, education and communicate team's KPI's.

What You'll Need

• Energy & Enthusiasm.
• A Passion for Fitness.
• Thrives in a customer-focused environment.
• 2+ Years of leadership and people management of large cross-functional teams with proven success.

Requirements

• Same as "What We Look For" list above.
• Computer proficiency in Microsoft Excel and Word.
• General Computer proficiency.
• Schedule: Full Time (45+ hours). Must be available for evenings up to 9pm weekdays and weekends up to 2pm.

Personal Profile

• Extremely neat, organized, detailed, and thorough.
• Enjoys multitasking, adapting to changing situations, and works well with monthly performance goals.
• Honest, friendly, fun, disciplined, and enjoys regular exercise.
• Has an interest in personal education and development.
• Takes feedback well and is coachable.
• Works hard and does whatever it takes to get a job done right.
• Takes ownership of responsibilities.

Our Compensation

Rewards dedication to revenue growth, team development, client retention and personal growth.

Benefits

• 5 paid vacation days (cannot be used for first 6 months of employment).
• 401(k) matching.
• Employee discount.
• Flexible schedule.
• Health insurance.
• Paid time off.

Paid Training

Paid training is provided.

EEO Statement

URGE FITNESS is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, responsibilities and activities may change at any time with or without notice.

General Manager (Job Type: Full-time)

Job Type: Full-time.