General Manager

URGE FITNESS

Harrisburg (Dauphin County)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Free gym membership

Health insurance

401(k) matching

Employee discount

Flexible schedule

Paid time off

Paid training

Job summary

URGE FITNESS is seeking a General Manager to drive revenue growth and deliver exceptional member experiences in our Harrisburg clubs. You will lead a high-energy team, hire and train staff, and manage daily operations to ensure goals are met.

You will oversee member services, membership sales, and personal training programs while upholding URGE FITNESS standards. Financial performance and culture are key to success in this role.

Qualifications

Proven leadership and people-management experience with multi-disciplinary teams.
Track record of driving revenue and customer service excellence.
Ability to hire, train, and develop sales staff; lead local outreach and lead generation.
Strong communication and organizational skills; professional demeanor.

Responsibilities

Oversee club operations and staff across front desk, sales, trainers and maintenance.
Recruit, interview and hire new employees for the club.
Schedule staff to hit goals within payroll budgets.
Coach and develop staff to improve sales and customer service performance.
Drive membership and personal training revenue through leadership and accountability.
Manage facilities and ensure URGE FITNESS standards and brand.

Skills

Leadership

People management

Sales

Customer service

Communication

Team building

Scheduling

Tools

Microsoft Excel

Microsoft Word

Job description

Who We ARE:

When you work at the Best. Gym. Ever! You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at URGE FITNESS.

What We LOVE:

People. Fitness. Teamwork. Fun. Changing Lives.

What We Offer YOU:

We will give you a FREE Gym membership
We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision are available
We work hard to play hard... take your vacation! Paid Time Off accrual available.
We make sure you plan for your future. Enroll in our matching 401k.
We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
We will give you an awesome culture and fun work environment! Look forward to coming to work each day!

What We Look For In Our General Manager:

A record of success in driving revenue and customer service
The ability to hire, train, & develop a highly effective sales team
Ability to generate leads through local outreach initiatives
Competitive personality with a desire to win
A desire for personal/professional growth
Team-oriented individual
Outgoing personality
Organized and professional
Ability to take initiative and problem-solving skills
Efficient and effective communication skills
Full-time availability including Evening and weekend shifts are a requirement for this position
Must maintain a valid CPR/AED Certification at all times

Financial Performance:

Attains team membership and personal training goals by executing all areas of The URGE FITNESS sales process creating the urgency to join.
Generates dollars by collecting the maximum amount of revenues based on current club promotions.
Monitors the KPIs to ensure that each of your Membership and Personal Training Advisors are achieving or exceeding our membership and Personal training sales objectives.
Performs daily outreach to generate off-site leads, appointments and memberships.
Sets individual and team goals and hold the team accountable to those goals.
Contributes to the membership and personal training sales to ensure monthly goals are met.
Your ability to create and sustain a culture of driving and grinding to achieve our membership and personal training revenue goal, while having fun, will dictate your success.
"Your job as a manager is not to develop sales, but to develop sales people." -Jack Daly

Team & People Management:

Maintains managerial oversight for the overall club and staff (Front Desk Personnel, sales staff, trainers and Maintenance) and communicates regularly with all employees.
Recruits, interviews and ultimately makes the decision to hire new employees into the club
Schedules all front desk, childcare sales and personal trainers to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
Creates a positive and healthy workplace that fosters constant and never-ending improvement
Provides the time to coach, train and develop each staff member's sales and customer service skills through practice and training

Staff Management:

Brings the URGE FITNESS brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered URGE
Proactively manages and ensures resolution of member concerns and complaints
Assists the management staff to drive monthly and yearly financial performance of the club
Ensures the Sales Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards

Facilities Management:

Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting URGE FITNESS standards and is promoting our brand

Communication:

Meets with the management team daily to strategize on how to get the club to goal
Participates in weekly and monthly staff meetings to reinforce team building, education and communicate team's KPI's

What You'll NEED:

Energy & Enthusiasm
A Passion for Fitness
Thrives in a customer focused environment
2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment.

Requirements:

A record of success in driving revenue and customer service
The ability to hire, train, & develop a highly effective sales team
Ability to generate leads through local outreach initiatives
Competitive personality with a desire to win
A desire for personal/professional growth
Team oriented individual
Computer proficiency in Microsoft Excel and Word
General Computer proficiency
Outgoing personality
Organized and professional
Efficient and effective communication skills
Schedule: Full Time (45+ hours)
Must be available for evenings (up until 9pm weekdays) and weekends (up until 2pm)

Personal Profile:

Extremely neat, organized, detailed, and thorough
Enjoys multitasking, adapting to changing situations, and works well with monthly performance goals
Honest, friendly, fun, disciplined, and enjoys regular exercise
Has an interest in personal education and development
Takes feedback well and is coachable
Works hard and does whatever it takes to get a job done right
Takes ownership of responsibilities

Our Compensation:

Here at URGE FITNESS we structure our compensation to reward our employees for their dedication to revenue growth, team development, client retention as well as personal growth.

Benefits:

5 paid vacation days (cannot be used for first 6 months of employment)

Sales GROWTH Bonus:

Quarterly bonuses available if club is achieving required sales goals for both membership and personal training.

URGE FITNESS is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits: