General Manager

Lucky Strike Entertainment Corporation; Fairlawn (OH); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Stock Purchase Program

EAP

Vacation and Holidays

Discounts

Job summary

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, lead the team, drive financial results, and shape center culture across bowling, arcade, food and beverage, and events.

You will lead operations, set performance goals, manage P&L, and develop leaders on the floor with a focus on guest hospitality and peak-period leadership, nights, weekends, and holidays.

Qualifications

• Experience leading high-volume guest-focused venues (entertainment, hospitality, or full-service restaurant).
• Proven ability to drive sales growth and meet financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Ability to build and develop leadership teams from the ground up.
• Visible floor-first leadership during peak periods.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events.
• Drive daily sales through guest engagement, events, and marketing.
• Build and develop high-performing teams and foster hospitality.
• Set performance expectations and ensure consistent results in sales, ops, and guest satisfaction.
• Own full P&L including labor, COGS, inventory, and cost controls.
• Keep facility, attractions, kitchen, bar, and event spaces guest-ready.

Skills

Leadership

P&L management

Budgeting

Team development

Guest service

Operations

Job description

Who We Are

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

The Role

As a General Manager at Lucky Strike Entertainment, you will own the guest experience, the team, the financials, and the culture of your center, leading from the floor and building a place people genuinely want to come back to.

What You'll Do

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

What You'll Bring

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant)
• A proven record of driving sales growth and hitting financial targets
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control
• A track record of building and developing leadership teams from the ground up
• A visible, floor-first leadership presence, especially during peak periods
• Flexible schedule including nights, weekends, and holidays

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

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Pay & Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

The pay range for this position is $68,000 - $72,000 per year, depending on qualifications.