General Manager

SpaGo MedSpa; Erie (Erie County); Presencial; USD 55.000 - 65.000; Jornada completa

Descripción de la vacante

SpaGo MedSpa, located in Erie, Pennsylvania, seeks a Practice Manager to drive daily operations, lead the administrative team, and strengthen accountability. You will oversee scheduling, SOP adherence, inventory control, and performance metrics to ensure an exceptional patient experience and efficient practice performance.

The ideal candidate brings hands-on leadership, process improvement skills, and a patient-focused mindset to support a physician-led aesthetics and wellness practice.

Formación

• 1+ years of experience in practice management, spa management, healthcare administration, or similar leadership role.
• Proven ability to oversee daily operations and staff coordination.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience monitoring operational performance, maintaining reports, or managing KPIs.
• Ability to manage competing priorities and respond effectively to operational challenges.
• Proficiency with scheduling software and office productivity tools.
• On-site work in Erie, Pennsylvania.

Responsabilidades

• Oversee daily administrative and business operations to ensure an organized, efficient, and welcoming practice environment.
• Coordinate daily schedules, appointment flow, staffing coverage, and operational priorities.
• Identify workflow inefficiencies and implement practical improvements that enhance productivity and patient satisfaction.
• Maintain and reinforce SOPs for scheduling, patient communication, check-in/check-out, follow-up, and administrative workflows.
• Ensure the practice is organized, supplied, and prepared for daily operations.
• Serve as primary point of contact for operational questions and staff support.
• Assist with front-office responsibilities and patient coordination when needed.
• Monitor and report on KPI metrics to support growth and efficiency.
• Oversee inventory tracking, ordering, receiving, and vendor coordination.
• Support onboarding, training, and development of team members.
• Escalate operational concerns to leadership with professional, constructive approach.

Conocimientos

Leadership

Operations management

Scheduling software

KPI reporting

Team development

Budget/Inventory control

Communication

Herramientas

MS Office / Google Workspace

EMR / PM systems

Descripción del empleo

Position Type: Full-Time | On-Site

Compensation: 55,000-65,000 annually PLUS Bonus incentives

About SpaGo MedSpa

At SpaGo MedSpa, we believe exceptional aesthetic and wellness care begins with a personalized approach, trusted relationships, and a commitment to helping every patient look and feel their best.

Located in Erie, Pennsylvania, SpaGo MedSpa is a physician-led medical aesthetics and wellness practice founded by Dr. Kimberly Mascia. Our team combines medical expertise, advanced aesthetic technology, and genuine hospitality to deliver individualized, results-driven experiences.

Guided by our mission of Love, Beauty, and Service, we are committed to creating a welcoming environment where patients feel valued, educated, and confident in their care.

We are seeking an organized, proactive, and results-driven Practice Manager to support daily operations, lead administrative processes, strengthen team accountability, and contribute to the continued success of our practice.

Position Overview

The Practice Manager plays a vital role in ensuring SpaGo MedSpa operates efficiently while delivering an exceptional patient experience.

This position is ideal for a hands-on leader who enjoys supporting people, improving processes, analyzing performance, and bringing structure and accountability to a growing practice.

Working closely with the Practice Owner and Medical Director, the Practice Manager will oversee day-to-day business operations, monitor key performance indicators (KPIs), coordinate inventory management, support team development, and ensure established operational standards are consistently maintained.

The ideal candidate is detail-oriented, approachable, solution-focused, and comfortable balancing operational responsibilities with patient-facing support.

Key Responsibilities

Practice Operations & Daily Management

Oversee daily administrative and business operations to ensure an organized, efficient, and welcoming practice environment.

Coordinate daily schedules, appointment flow, staffing coverage, and operational priorities.

Identify workflow inefficiencies and implement practical improvements that enhance productivity and patient satisfaction.

Maintain and reinforce standard operating procedures (SOPs) for scheduling, patient communication, check-in/check-out, follow-up, and administrative workflows.

Ensure the practice is organized, adequately supplied, and prepared for daily operations.

Serve as a primary point of contact for operational questions, administrative challenges, and staff support.

Assist with front-office responsibilities and patient coordination when needed.

KPI Management & Business Performance

Monitor and maintain key operational performance indicators to support practice growth and efficiency.

Prepare weekly and monthly KPI reports for leadership review.

Track performance metrics, including:

Appointment utilization and scheduling efficiency

Consultation-to-treatment conversion

Patient rebooking and retention

Provider productivity and revenue performance

Retail sales and inventory performance

Overall practice revenue relative to established goals

Identify performance trends, operational gaps, and opportunities for improvement.

Partner with leadership to establish realistic operational goals and measurable action plans.

Support implementation of accountability measures to ensure established KPIs are actively monitored and addressed.

Team Leadership & Accountability

Provide daily guidance, support, and oversight to administrative and operational team members.

Promote a positive, collaborative, and accountable workplace culture.

Establish clear expectations and reinforce consistent adherence to operational procedures.

Coordinate regular team meetings, performance check-ins, and follow-up on assigned action items.

Assist with onboarding, training, and ongoing professional development.

Address operational performance concerns promptly, professionally, and constructively.

Support leadership with employee scheduling, workflow coordination, and performance documentation.

Encourage strong communication and teamwork across administrative and clinical departments while respecting clinical reporting relationships.

Inventory & Expense Management

Oversee inventory tracking for retail products, treatment supplies, and other practice materials.

Coordinate ordering, receiving, and stock organization with approved vendors.

Monitor inventory levels, expiration dates, usage patterns, and product waste.

Conduct routine inventory counts and reconcile discrepancies.

Help maintain appropriate inventory levels to prevent shortages and unnecessary overstocking.

Monitor supply expenses and recommend opportunities to improve operational efficiency.

Collaborate with licensed clinical personnel on clinical inventory protocols, storage requirements, and applicable safety procedures.

Patient Experience & Retention

Help maintain SpaGo MedSpa's high standards for personalized service and patient satisfaction.

Support the patient journey from initial inquiry through appointment scheduling, follow-up, and ongoing retention.

Assist with resolving nonclinical patient concerns in a professional, compassionate, and timely manner.

Ensure administrative communication, appointment reminders, and follow-up processes are completed consistently.

Support patient education regarding scheduling, membership or package options, promotions, and available services, without providing medical advice.

Identify opportunities to improve the overall patient experience while protecting patient privacy and maintaining professional standards.

Assist leadership with operational budgeting, expense monitoring, and financial reporting.

Review scheduling, billing, payment collection, and point-of-sale workflows for accuracy and efficiency.

Maintain organized administrative records and operational reports.

Coordinate with external vendors, service providers, and business partners as needed.

Support implementation of approved marketing initiatives, promotions, and patient engagement activities.

Maintain appropriate confidentiality and support compliance with applicable privacy, employment, and healthcare requirements.

Escalate clinical concerns and medical decisions to the Medical Director or appropriately licensed clinical professionals.

Qualifications

Required Qualifications

1+ years of experience in practice management, spa management, healthcare administration, or a comparable operational leadership role.

Demonstrated ability to oversee day-to-day operations, coordinate staff, and maintain organized business processes.

Strong leadership, communication, organizational, and problem-solving skills.

Experience monitoring operational performance, maintaining reports, or managing business KPIs.

Ability to manage competing priorities and respond effectively to operational challenges.

Proficiency with scheduling software, Microsoft Office, Google Workspace, or comparable business management systems.

Professional, patient-focused approach with strong attention to detail.

Ability to work on-site in Erie, Pennsylvania.

Preferred Qualifications

Previous leadership experience in a medical spa, dermatology, plastic surgery, aesthetic medicine, or wellness practice.

Familiarity with aesthetic services, skincare products, and the medical aesthetics industry.

Experience using electronic medical records (EMR), practice management systems, or point-of-sale platforms.

Experience with inventory management, vendor coordination, and operational budgeting.

Familiarity with KPI scorecards, performance coaching, and process improvement.

Experience supporting a physician-owned or independently operated medical practice.

What Success Looks Like

The Practice Manager will be successful when:

Daily operations run smoothly, efficiently, and consistently.

Team members understand their responsibilities and receive appropriate support and accountability.

Operational KPIs are tracked accurately, reviewed regularly, and used to guide improvements.

Inventory is well-managed, with minimal waste, discrepancies, or unnecessary expenses.

Administrative workflows and patient follow-up processes are completed consistently.

Patient satisfaction, retention, and overall experience remain strong.

Practice leadership has reliable reporting and operational support to make informed business decisions.

Why Join SpaGo MedSpa?

At SpaGo MedSpa, you will have the opportunity to make a meaningful impact within a respected, physician-led aesthetics and wellness practice.

You will work alongside a team that values exceptional patient care, personalized service, collaboration, and continuous improvement.

This is an opportunity for an experienced operational professional to take ownership of meaningful responsibilities, support a dedicated team, and help strengthen the systems that contribute to long-term practice success.

If you are a dependable, organized, and motivated leader who enjoys creating structure, supporting teams, and delivering exceptional service, we would love to hear from you.

SpaGo MedSpa is committed to equal employment opportunity and considers qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations will be provided to qualified applicants and employees with disabilities in accordance with applicable law.