General Manager

The NOW Dunwoody; Dunwoody (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Team member discounts

Paid time off

Career growth opportunities

Competitive compensation + generous bonus potential

Aesthetically inspiring work environment

Supportive team culture

Job summary

The NOW Dunwoody is seeking a General Manager to lead the team, overseeing seamless operations and ensuring top-level guest experiences. This role demands leadership, motivation, and the ability to foster connections with both guests and staff.

The ideal candidate will have 5+ years of industry experience, emphasizing sales, community building, and financial acumen to drive business success.

This position requires availability for flexible hours including evenings and weekends. Join us in a positive, empathetic work environment with opportunities for growth!

Qualifications

• 5+ years of industry experience in a fast-paced environment.
• Proven sales record and community engagement.
• Strong business acumen with understanding of financial statements.

Responsibilities

• Lead recruitment and development of front desk and massage therapist teams.
• Manage guest experience and address online reviews.
• Perform accounting duties and drive sales and marketing efforts.

Skills

Leadership

Sales

Communication

Team development

Financial acumen

Job description

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous bonus potential
• Paid time off

Job Summary

The General Manager is responsible for the leadership and mentoring of the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing seamless operations of the business, top-level guest experience, sales, and ensuring profitable business practices. The focus of this job is making connections with people, motivating and inspiring them to achieve results. We look for individuals who embody leadership, motivation, organization, and a sense of urgency while remaining guest and member-centric. The General Manager serves as an ambassador of The NOW's vision, ensuring that every member and guest experience reflects our Brand Truths. The fast-paced, results-oriented environment demands quick adaptability and the skill to motivate others to adjust to business challenges and achieve organizational goals.

Responsibilities

• Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
• Performance management (document and delivery) and maintaining positive relationships within the team.
• Next-level guest experience, addressing online reviews and community engagement. With the ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
• Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
• Perform accounting duties, such as executing inventory. Financial acumen is essential for adhering to and monitoring budgets and driving sales.
• Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
• Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.
• Sales and marketing to drive scale the business

Qualifications

• 5+ years of industry or likeminded business experience (operating a fast-paced, high-volume business)
• Membership program and/or wellness industry experience preferred
• Proven track record in sales and building a recurring guest base with a sense of community
• Business acumen: ability to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, labor forecasting, etc.)
• Excellent communication, listening, and computer skills
• Must be a team leader and enjoy mentoring people

Expected Work Hours

Ability to work flexible full time hours, including evenings, weekends, holidays

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.