General Manager

The NOW Tivoli Village; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Job summary

A wellness and hospitality brand in Las Vegas is seeking a confident General Manager to lead a team focused on exceptional guest experiences. The ideal candidate will have over 5 years of experience in a high-volume business and exhibit strong leadership and motivational skills. Responsibilities include recruiting and mentoring team members, managing guest relations, and overseeing financial operations to ensure profitability. This position demands adaptability and a commitment to upholding high standards of service and compliance.

Qualifications

• 5+ years of industry or related experience in a fast-paced business.
• Experience with membership programs and/or in the wellness industry is preferred.

Responsibilities

• Lead recruitment, hiring, and development of the team.
• Manage guest experience and address community engagement.
• Build and maintain schedules for maximum productivity.

Skills

Leadership

Motivation

Organization

Adaptability

Financial acumen

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays

Job Summary

The General Manager is responsible for the leadership and mentoring of the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing seamless operations of the business, top-level guest experience, and ensuring profitable business practices. The focus of this job is making connections with people, motivating and inspiring them to achieve results. We look for individuals who embody leadership, motivation, organization, and a sense of urgency while remaining guest and member-centric. The General Manager serves as an ambassador of The NOW's vision, ensuring that every member and guest experience reflects our Brand Truths. The fast-paced, results-oriented environment demands quick adaptability and the skill to motivate others to adjust to business challenges and achieve organizational goals.

Responsibilities

• Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
• Performance management (document and delivery) and maintaining positive relationships within the team.
• Next-level guest experience, addressing online reviews and community engagement. With the ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
• Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
• Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory. Financial acumen is essential for adhering to and monitoring budgets and driving sales.
• Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
• Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.

Qualifications

• 5+ years of industry or likeminded business experience (operating a fast-paced, high-volume business)
• Membership program and/or wellness industry experience preferred
• Proven track record in sales and building a