General Manager

EPIC Fitness Group dba Planet Fitness; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with employer match

Profit sharing program

Free Black Card Membership

Paid time off

Employee Referral Program

Clean, well-maintained club

Job summary

Planet Fitness is seeking a General Manager to lead the club, deliver outstanding member service, and motivate the team to exceed goals in a welcoming, Judgement Free environment. You will drive daily operations, guest satisfaction, staffing, training, and promotions while maintaining safety and cleanliness.

Join a fast-growing fitness brand that values execution, people, integrity, and customer focus, and lead a team dedicated to delivering a best-in-class member experience at the Detroit club.

Qualifications

• Minimum of 2 years’ experience managing customer-focused teams in fitness, hospitality, or related industry.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and planning skills.
• Must be able to lift 45 pounds.

Responsibilities

• Oversee the entire operation and management of the club to ensure positive member experience.
• Maintain a welcoming environment and excellence in member services.
• Interview, hire, and train new staff.
• Ensure proper staffing and coverage based on business needs.
• Conduct evaluations and performance reviews for all staff.
• Maintain a clean, organized, and orderly club.
• Ensure club profitability and financial success.
• Ensure safety of employees and members on club property.
• Handle timecard administration and follow Planet Fitness policies on pay.
• Train staff on local and national promotions.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Organizational skills

Coaching

Conflict resolution

Physical stamina

Attendance

Education

High School diploma or equivalent

Job description

Ready to lead, inspire, and grow with one of the fastest-growing fitness brands? As a General Manager at Planet Fitness, you’ll create an exceptional “Judgement Free” environment, deliver outstanding customer service, and motivate your team to exceed goals while fostering a welcoming and positive atmosphere for every member.

• Great growth opportunities - we are a dynamic and growing company!
• Medical, Dental and Vision insurance benefits
• 401(k) with a generous employer match
• Profit sharing program
• FREE Black Card Membership
• Paid time off that increases with tenure
• Employee Referral Program
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)

Responsibilities

• The General Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork, and operational excellence.
• The General Manager always ensures excellence in Member Services by creating a welcoming environment.
• Interview, hire, and train new staff.
• Ensures proper staffing and coverage in the club based on business needs.
• Conducts all evaluations and performance reviews for all staff in the club.
• Maintains a clean, organized, and orderly club.
• Ensures club profitability and financial success.
• Ensures the safety and protection of the employees and members in the club and the entire club property.
• Handle timecard administration and properly follow all Planet Fitness policies and guidelines as they pertain to employee pay.
• Train staff on and execute local and national promotions.

Qualifications

Requirements and Skills:

• Must be 18 years of age or older.
• Minimum of 2 years’ experience managing customer-focused teams in the fitness, hospitality, restaurant or similar industry
• A career path that reflects increasing levels of responsibility and proven success delivering measurable results
• High School diploma or equivalent required
• Strong leadership, team building, and coaching skills
• Exceptional customer service and conflict resolution skills
• Strong organizational, problem-solving, and planning skills
• Excellent written and verbal communication skills
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means To Join The Planet Fitness Team

Joining Planet Fitness means living our EPIC values – Executional Excellence, People First, Integrity, Customer Mania – and being part of a diverse, inclusive workplace that values growth, wellness, and giving back to the community.