General Manager

Planet Fitness; Troy, Royal Oak (MI, MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with employer match

Profit sharing program

FREE Black Card Membership

Paid time off based on tenure

Employee Referral Program

Clean work environment

Job summary

Planet Fitness in Royal Oak, MI, is seeking a General Manager to create an exceptional ‘Judgement Free’ environment.

Your responsibilities include managing club operations, ensuring member satisfaction, and leading a motivated team. Ideal candidates will have experience in customer-focused roles, strong leadership skills, and a commitment to fostering a welcoming atmosphere.

Join us for great growth opportunities including medical benefits, 401(k), and employee perks.

Qualifications

• 2 years’ experience managing customer-focused teams in the fitness, hospitality, or similar industry.
• Strong communication skills and leadership abilities.
• Ability to lift 45 pounds and maintain a clean work environment.

Responsibilities

• Oversee entire operation and management of the club.
• Ensure excellence in member services and a welcoming environment.
• Interview, hire, and train new staff members.

Skills

Leadership

Conflict resolution

Customer service

Organizational skills

Team building

Education

High School diploma or equivalent

Job description

Job Details

Job Location: Royal Oak, MI 48073

Job Shift: Full Time

Ready to lead, inspire, and grow with one of the fastest-growing fitness brands? As a General Manager at Planet Fitness, you’ll create an exceptional “Judgement Free” environment, deliver outstanding customer service, and motivate your team to exceed goals while fostering a welcoming and positive atmosphere for every member.

Perks and Benefits

• Great growth opportunities - we are a dynamic and growing company!
• Medical, Dental and Vision insurance benefits
• 401(k) with a generous employer match
• Profit sharing program
• FREE Black Card Membership
• Paid time off that increases with tenure
• Employee Referral Program
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)

Responsibilities

• The General Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork, and operational excellence.
• The General Manager always ensures excellence in Member Services by creating a welcoming environment.
• Interview, hire, and train new staff.
• Ensures proper staffing and coverage in the club based on business needs.
• Conducts all evaluations and performance reviews for all staff in the club.
• Maintains a clean, organized, and orderly club.
• Ensures club profitability and financial success.
• Ensures the safety and protection of the employees and members in the club and the entire club property.
• Handles timecard administration and properly follows all Planet Fitness policies and guidelines as they pertain to employee pay.
• Train staff on and execute local and national promotions.

Qualifications

• Must be 18 years of age or older.
• Minimum of 2 years’ experience managing customer-focused teams in the fitness, hospitality, restaurant or similar industry.
• A career path that reflects increasing levels of responsibility and proven success delivering measurable results.
• High School diploma or equivalent required.
• Strong leadership, team building, and coaching skills.
• Exceptional customer service and conflict resolution skills.
• Strong organizational, problem-solving, and planning skills.
• Excellent written and verbal communication skills.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team

Joining Planet Fitness means living our EPIC values – Executional Excellence, People First, Integrity, Customer Mania – and being part of a diverse, inclusive workplace that values growth, wellness, and giving back to the community.

Equal Opportunity Employer